SIMPLE IS BETTER

The Mindshare Management Dashboard elevates and illustrates the most important customer metrics in your business. Managers at any level can track a location’s performance—at a glance. And they can go from an overview to a root cause—with a click. This single set of instruments, gauges, and controls is tuned in to every unique operational need your organization can think of.

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Trending Feedback Metrics Example
More charts
More charts
  • osat Trend
  • Staff Trend
  • speed Trend
  • greeting Trend
  • knowledge Trend
  • Stock Trend

trending feedback metrics

  • Identify positive and negative trends over time
  • View different satisfaction metrics on the same chart
 
Trending Feedback Metrics Example
More charts
More charts
  • osat Trend
  • Staff Trend
  • speed Trend
  • greeting Trend
  • knowledge Trend
  • Stock Trend

Peer Comparison Metrics

  • Measure performance against your peers
  • Store ranking and percentile placement are shown against the previous month
 

Action Grid

Alerts

Tells you when and where performance lapses occur

Incident Management

Holds employees accountable for fixing service lapses

Local Dashboard

Identifies and recommends the best areas of focus for each unit

 
Action Grid Down 3.2 from Dec 12 <br />Rank 1/5 Up 1.2 from Dec 12 <br /> Rank 1/5 Today Yesterday 48+ Hours Ago 72+ Hours Ago Wed, Jan 02 - Today<br />Total: 7 Down 4.3 from Dec 12<br />Rank 2/5 Down 2.4 from Dec 12<Br />Rank 2/5 Today Yesterday 48+ Hours Ago 72+ Hours Ago Wed, Jan 02 - Today<br />Total: 12 Up 2.8 from Dec 12<br />Rank 3/5 Down 3.6 from Dec 12<br />Rank 5/5 Today Yesterday 48+ Hours Ago 72+ Hours Ago Wed, Jan 02 - Today<br />Total: 7 Down 2.9 from Dec 12<br />Rank 4/5 Up 2.7 from Dec 12<br />Rank 3/5 Today Yesterday 48+ Hours Ago 72+ Hours Ago Wed, Jan 02 - Today<br />Total: 12 Up 2.2 from Dec 12<br />Rank 5/5 Down 0.7 from Dec 12<br />Rank 4/5 Today Yesterday 72+ Hours Ago Wed, Jan 02 - Today<br />Total: 11
exceptions chart Staff - Courteousness Stock - availibility Facilities Cleanliness Check out Procedure Staff - Courteousness Facilities Cleanliness Stock - Availibility Check out Procedure Satisfactory - 56% Unsatisfactory - 44% Satisfactory - 56% Unsatisfactory - 44% Satisfactory - 62% Unsatisfactory - 38% Satisfactory - 62% Unsatisfactory - 38% Satisfactory - 46% Unsatisfactory - 54% Satisfactory - 46% Unsatisfactory - 54% Satisfacotry - 73% Unsatisfactory - 27% Satisfacotry - 73% Unsatisfactory - 27% Satisfactory - 21% Unsatisfactory - 19% Satisfactory - 21% Unsatisfactory - 19%

Service Exceptions

See which service elements are most commonly missed at each location

Drill into any exception type to see details and gain insights

 

EXPLORE™ TEXT ANALYTICS

  • See the relevant themes from your customers' conversations
  • Click on a theme to see real consumer comments
225,54,102,25,-225,-24,hardwork 159,88,198,27,-159,-58,personalexperience 172,112,114,24,-172,-82,warmsmile 323,119,105,21,-323,-89,entirestaff 91,140,265,30,-91,-110,customerservice 76,175,359,47,-76,-145,extremelyfriendly 133,226,101,20,-133,-191,goodcare 256,227,148,22,-256,-197,particularstore 160,255,128,20,-160,-225,varioustimes 217,281,146,28,-217,-251,friendlyservice 176,55,91,30,-176,-24,niceday 266,71,105,28,-266,-41,stockout 99,95,207,27,-99,-65,extremelypleasant 118,126,300,30,-118,-95,goodcustomerservice 70,156,365,58,-70,-126,alwaysfriendly 197,207,197,37,-197,-177,reallyfriendly 136,243,158,27,-136,-213,particularstore 204,270,158,27,-204,-240,friendlyteam 219,70,115,27,-219,-40,happyface 180,100,56,17,-180,-70,team 245,106,122,38,-245,-76,friendly 71,139,354,37,-71,-109,customerservice 182,186,133,46,-182,-156,ignore 264,227,99,23,-264,-197,stockout 224,253,54,20,-224,-223,store

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