With the Mindshare VoC Text Analytics Suite, no feedback goes to waste. Every word, phrase, and theme within every customer comment is weighed for business implication, crosschecked with existing intelligence, and applied to your tailored company initiatives. This sub-second process produces more real-time business insights than any other Voice of Customer (VoC) management method—and because it runs on open-ended commentary, you can explore the entire customer experience using shorter, more customer-friendly surveys. This is the stuff of the future.
More than seven world languages are supported by our growing library
The only VoC text analytics tool with multiple indexes based on different business vernaculars
The only VoC text analytics tool featuring IBM’s content analytics software with natural language processing
Integrated with Mindshare Speech-to-Text™ to analyze speech, as well as text