Learn more than ever before by applying the most advanced text analytics software to your customers’ voice comments. Because customers offer more information when they don’t have to write it down or type it up, Mindshare Speech-to-Text brings out additional insights on your company’s service, products, and processes.
Speech-to-Text is included with Mindshare Discover™
Transcribe and analyze comments in their entirety to find insights of every variety (instead of searching for only predetermined phrases)
Emotion detection analyzes voice tone and pitch to determine whether a comment is urgent, angry, excited, or happy