- Mindshare Customer Connect™
- Mindshare Employee Connect™
- Mindshare Coach™
- Mindshare Text Analytics Suite™
- Mindshare Speech-to-Text™
- Mindshare Feedback Inbox™
- Mindshare Social Fusion™
- Enterprise Feedback Management
Improve Employee Satisfaction and Engagement
What makes your best employees so successful? How can you help average employees perform at a higher level? What are the tools frontline associates need to be more effective as they interact with customers? How can you stay involved in the daily exchange between the frontline and your customers? These are just a few of the questions facing executives of multi-unit operations.
restaurant chain
At Mindshare we have found that the most productive employees are those that are invested in your company. They have a voice in improving the organization and consistently sharing their best thinking. Mindshare Employee Connect™ gives you the pulse of your employees - information you need to effectively motivate, train, manage, and assist employees so they will perform at their highest level. Feedback can be captured daily, monthly, quarterly, or yearly as needed.
Your employees directly impact your profits. It’s the front line that impacts customer loyalty the most. If your employees aren't responsive, service-minded and pleasant, your customers will take their business elsewhere.
- Link employee loyalty to customer loyalty to financial results.
- Objectively measure and reward managers based on tailored reporting.
- Identify strengths of high-performing employees.
- Remediate weaknesses of underachieving employees, using drill-down reporting to pinpoint issues that need fixing.
- Reduce turnover by listening to the pulse of the employee, catch problems before they arise.
- Know where and what training is most needed.
- Monitor each employee, enabling “real time” performance evaluation.
- Share best practices between employees.
- Identify areas of needed professional development.
- Compensate on metrics other than solely financial.
- Loyalty and commitment
- Engagement
- Knowledge
- Overall Satisfaction
- Motivation
- Skills and workload
- Pay and benefits
- Belonging
- Trust
- Pride
- Customer devotion
- Teamwork and cooperation
- Empowerment
- Communication
Mindshare Employee Connect™ helps you measure hiring, on-boarding, employee engagement, performance, training effectiveness, employee knowledge, and job satisfaction. Information is collected and presented in real time so you can make the needed adjustments, remediate problems, and realize improvements.
Or call 800-634-5407
