Customer Feedback Leads to Constant Improvement
The best decisions are supported by the best information. Mindshare Customer Connect™ is designed to get you the best information quickly and in the format that makes sense to your organization.

Immediately after their service experience, customers respond to a short survey using their touch-tone phone, web browser, or mobile device. Customer voice and text comments are captured and played back from a web browser.

Reports are updated immediately for management to incorporate customer insights directly into their operations.

	Real-time Response:	Customer feedback delivered in real-time, so you can respond quickly.
	Role-specific Reporting:	Making it easy to quickly pinpoint issues that each level can address.
	Alerts:	Triggered whenever a survey response is below acceptable range, providing you the ability to cure issues now.
	Incident Management:	Feedback loop encouraging accountability and enabling service-lapse recovery.
	Tailored Reports:	Track information specific to your needs. Reports are easily tailored to your requirements.
	Criteria/Filtering Ability:	Filters (cross-tabs) can be added to your reports to help you better analyze your data.
	Drill Down:	Powerful, easy-to-use drill-down function makes it simple to analyze and understand trends and data variation.
	Data Transfer:	Seamless, two-way data integration (e.g. with CRM systems) providing additional information to supplement survey responses.
	Voice Messages:	Hear actual customer verbatim comments for use in training and/or employee recognition.
	Phone, Web and Mobile Device Surveys:	Supplement your phone surveys with web-based surveys that are flexible, brandable, and easy for your customers to use.
	Account Managers:	Professional, cross-trained team provides you with robust analytics.
	Innovative Technology:	Purpose-built to allow you a lower cost, easier changes, rapid tailoring, and included upgrades.
	Enterprise Feedback Management:	Integrated reporting from all touch points, gives you access to all types of feedback across the organization.

Whether you have 10 locations or 10,000, Mindshare Customer Connect™ allows you to keep tabs on your organization and make each unit more profitable and efficient. Information from real-time responses will give you the power and knowledge you need to compete in today's marketplace.

Contact Mindshare Sales
Or call 800-634-5407