- Mindshare Customer Connect™
- Mindshare Employee Connect™
- Mindshare Coach™
- Mindshare Text Analytics Suite™
- Mindshare Speech-to-Text™
- Mindshare Feedback Inbox™
- Mindshare Social Fusion™
- Enterprise Feedback Management
Automatically transform
your customer comments
into usable information
How many employees would you need to...
- Read every customer survey you get?
- Identify emerging topics in customer feedback?
- Describe which hyper-specific issues are lowering overall satisfaction at individual locations?
- Tag each customer comment and sort them into categories based on importance?
With Mindshare, the answer is NONE. Here's how:
your customer comments
into usable information
- Read every customer survey you get?
- Identify emerging topics in customer feedback?
- Describe which hyper-specific issues are lowering overall satisfaction at individual locations?
- Tag each customer comment and sort them into categories based on importance?
Extract key phrases, emerging topics, and sentiments from open-ended customer comments.
EXPLORE is a free component with your basic subscription to Mindshare.
For example, Explore identifies the phrases and topics most often mentioned, like "wait time", "rude employees", "cell phone", and "tasty fries."
Each survey includes both "structured data" (like location, time of visit, and customer satisfaction ratings) and "unstructured data" (open-ended comments). Discover combines structured with unstructured to unlock previously unknown insights about your operations.
For example, Discover can reveal that your low customer satisfaction is correlated with employee cell phone usage.
Track trends in your customer comments based on categories specific to your business. With each new comment that comes in, it's sorted into your pre-determined categories and its key phrases are tagged.
For example, if a customer says they "waited 20 minutes", Monitor analyzes that comment and categorizes it as "Speed of Service", then adds it to a trend report.
