- Mindshare Customer Connect™
- Mindshare Employee Connect™
- Mindshare Coach™
- Mindshare Text Analytics Suite™
- Mindshare Speech-to-Text™
- Mindshare Feedback Inbox™
- Mindshare Social Fusion™
- Enterprise Feedback Management
- Triggers action by tracking incidents and immediately alerting you to improve operations.
- Saves you time by instantly updating feedback as it's captured. No reports to run, no digging, no waiting.
- Organizes customer feedback simply so you can take action without interpreting your customers' opinions.
- Follows you anywhere you go with apps for Android and Apple products, including phones and tablets.
Fewer than 10% of companies that gather customer feedback take action on it.* Location managers don't have the time or tools to read, categorize, track, and act on each customer survey response.
Mindshare Inbox™ makes feedback organization easy. Its simplified style works like an email inbox with additional features, including: incident management notes, instant alerts for problematic customer experiences, and auto-tagging of all surveys for easy reference.
Like a ticketing system, Mindshare Inbox gives location managers the ability to track problematic customer experiences. It also alerts management so issues can be handled timely and effectively. Inbox's tagging and filtering tools organize feedback based on specific comments and topics, so both local management and company leadership can stay on top of customer service trends.
The Mindshare Inbox "Alerts" section shows all customer surveys that require instant attention by the location manager.
Click on the red box to see a more detailed view of the "Alerts" Box.
Mindshare Inbox allows users to tag surveys either manually or automatically.
Click on the red box to see a more detailed view of the "Tags" Box.
Leave no customer behind by using Inbox's Incident Management tools, including a ticketing system for thorough customer resolution (Open, In Process, and Closed). Click on the red box to see a more detailed view of the "Comment History" Box.
All Mindshare Inbox features are available for
Apple products (iPads, iPods, and iTouches)
and all Android-powered devices.
Click on the screens to see a more detailed view.
*"Fifty Things to Do Right Now to Improve the Customer Experience", Gartner Research, 2009.
