Local Managers

“Do you know how your employees are performing when you are not around?”

It is easy to run a tight ship when you are constantly watching your employees and in control. However, what happens when you aren’t present? Everyone puts on their best effort when the boss is around. So find out how your employees are performing when you aren’t. Empower your customers to provide objective and candid feedback on your employee’s performance and customer service. Determine which employees are your top performers and which employees need additional training by utilizing Mindshare’s customer feedback systems.

“How do I compare to my peers?”

Good employees want to be held accountable. Mindshare allows customers to comment on employee performance, which gives you an objective measurement of their service delivery, as well as providing you with specific recommendations to fine-tune training for that particular employee.

“How to keep your customers from defecting?”

Customers who regularly purchase goods or services from you will eventually run into a problem. If the problem isn’t resolved in a timely and satisfactory manner you risk losing a customer for life. The key is to discover the problem and act quickly. Keeping these customers happy should be of the highest priority. Their complaint should be viewed as a gift, as now you have the opportunity to show them that you really care about their business and want to make things right. Research shows that customers that have an issue and are then satisfied are up to 8% MORE LOYAL than if they had no problem at all. Take advantage of this opportunity!