How Mindshare Customer Surveys work...

Mindshare is a phone or web-activated, customer feedback system. It allows you to capture the perception of your customers and measure the results. What gets measured gets managed. Mindshare provides you statistically accurate information and actionable results down to the associate or CSR who performs the service.

		1. survey invitation given*

		Offer printed on receipt Point of sale integration No new equipment to buy Location-oriented surveys/offers Coupon may be offered in lieu of POS receipt Contact us for details on Call Center* integration..		Learn more how incentives drive customers to call the system, then return to your business.

2. Customer calls system or logs in*

Using easy toll-free number (for phone surveys)

Surveys are fast (3 minutes or less)
Custom questions – experts help you design
Customers can leave voice messages

Sample Voice Messages
	Examples of actual customer messages using Mindshare.

		3. Smartlogic™ guides the call

		And addresses critical needs Questions adapt to customer responses Drills deeper into problem areas 100’s of questions = comprehensive feedback		Learn more about SmartLogic

		4. Reports update immediately

		Realtime reporting Available by internet, email and fax Instant alerts when problems occur User specific reports downloadable in multiple presentation and analytical formats		View report samples and see how Mindshare can help you learn more about your business.

		5. Experts provide guidance

		Analysts help you succeed Enhances performance at all levels Provide industry benchmarks, comparisons, and best practices System ensures results

restaurant - call centers - retail - automotive - hospitality - travel - and more


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