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What is Mindshare? How It Works SmartLogic™ Get Connected Offer Example Reports Security User Comments

What is Mindshare?...

Mindshare is:

	phone or web activated
	customer-driven
	an automated feedback system
	easy to implement, no hardware or software to install
	the actual customer experience

Mindshare increases customer satisfaction and provides

the tools to improve your operations



Continuous feedback Mindshare captures information constantly and manages it for you as it's collected. Get alerts as problems happen, view weekly trends and progress on goals, and compare your results with your peers.				Customer Research Customer satisfaction is driven by the customer's perception of their experiences with your organization. Don't just find out what happened, but why.				Beyond Mystery Shopping Mindshare turns customers into Mystery Shoppers. Hear 100's of responses from customers instead of 1 or 2 from hired mystery shoppers, for about the same price.

Turn feedback into action Data can be accessed immediately from the web, fax, or email directly by the person with responsibility to take action. "Having my reports faxed to me allows me to respond to my customer’s comments and adapt my service quickly to meet changing needs. Online reports give me an understanding of my business I never had before."				Measure the Customer Experience "I use Mindshare surveys to go beyond mystery shopping. My customers answer questions about demographics, advertising effectiveness, and tastes and preferences."				“Watch the shop” "Mindshare let's me watch the shop even when I'm gone. I get constant unfiltered information, direct from my customers, even when I'm gone. My employees are being supervised by the most important person, my customer."

Learn more about Mindshare Reporting View sample reports. Click here:				What is Smartlogic? Learn how Smartlogic drives Mindshare and gives you more feedback than a simple survey. Click here:				Test Mindshare Contact us for a brief demo of Mindshare. 800 634-5407 or send us a note!

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