Mindshare 4.5 Released

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Mindshare 4.5 enhances CSR/Agent Monitoring for Call Centers

Update boosts ability to tailor coding of customer feedback for specific clients.

SALT LAKE CITY, Utah - Aug 15, 2006

Mindshare Technologies presented version 4.5 of its leading software today. The update centered on tailoring Mindshare's reporting system to work more closely with clients' existing QA and reporting processes. Enhancements were driven by several of Mindshare's largest 25+ Call Center clients. The improvements will strongly benefit front-line managers who can receive actionable feedback on individual agents, including integrated verbatim customer comments, in real-time.

"The upgraded functionality in this release was driven directly by our call center clients," says John Sperry, CEO of Mindshare. "The improvements will allow both call centers and retail clients to access customer feedback in real-time, and then, if desired, to transcribe the voice comments and code the survey in a tailored fashion that matches their current way of viewing data."

About Mindshare Technologies:
Mindshare Technologies provides management tools that capture customers' perceptions on a daily basis and immediately transforms them into actionable customer intelligence. Shortly after their service experience, customers respond to a short survey using their touch-tone telephone or web interface. Reports are updated immediately for client management to incorporate customer insights directly into their operations. The company's customers range from an eight-unit fine-dining restaurant chain to multi-thousand unit service franchise organizations to call centers of every size. For more information, call (800) 634-5407 or visit www.mshare.net.

Contacts:
Richard D. Hanks
(801) 743-7580

John Sperry
(801) 743-7567

restaurant - call centers - retail - automotive - hospitality - travel - and more


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