Mindshare Technologies announced today the release of two new products; Mindshare Reveal™, a robust text analytics platform, and Mindshare Coach™, a recommendation engine that drives operations improvement. With the release of these new products, Mindshare will be able to substantially increase insight into the real-time data gathered from clients’ feedback.

Mindshare Coach™ provides specific “where” and “how” recommendations to managers and employees directly responsible for a store or restaurant’s success. The technology analyzes the customer experience elements, prioritizes them, and suggests improvements which will have the greatest impact on customer satisfaction and loyalty.

“Managers don’t have hours each day to dig through customer feedback and then determine the best course of action. Most managers are lucky to have a few minutes and they aren’t generally trained in statistical analysis,” said Richard Hanks, President of Mindshare. “Mindshare Coach™ does the hard work by calculating which service variable would be the smartest to improve. The tool even provides managers targeted recommendations to improve operations.” (e.g. Food cold? Check the heat lamp!)

For example: A restaurant’s customer feedback may indicate that speed, quality, and value are all improvement areas. Mindshare Coach™ quickly evaluates each area, and identifies which key drivers will have the greatest impact on overall customer satisfaction. A list of prioritized recommendations is then delivered to the restaurant manager.

Mindshare Reveal™ is a sophisticated text analytics engine that allows clients to extract structured information value from opinion-based customer comments. Customers routinely provide open-ended feedback and comments on surveys. Mindshare Reveal™ turns this feedback into actionable information using custom rule sets adaptable to the client’s culture, products, and services.

“With Mindshare Reveal™ and Mindshare Coach™ we are taking Voice of the Customer analytics to an entirely new level,” said Hanks. “Restaurant and retail managers can now make even more effective decisions for their business.”

About Mindshare Technologies
Mindshare drives operational improvement. Using Mindshare, companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention. Our industry experts guide clients in building comprehensive enterprise feedback management (EFM) solutions. Mindshare's proprietary survey technology captures the voice of the customer in real-time and immediately transforms it into actionable intelligence through powerful and incisive reporting. Mindshare serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. For information, visit www.mshare.net.