International speaker, author, and chairman of Mindshare Technologies (www.mshare.net), a fast-growing Inc. 500 company, Richard D. Hanks will be speaking in Atlanta about practical ways to drive company growth through customer service. The two-hour seminar, Time to Shine, will benefit operators in every service industry. Topics will include: “How Service Lapse Recovery will Set Your Business Apart,” and “Urgency and Responsiveness are the New Competitive Battlegrounds.”

Mr. Hanks is the author of the widely acclaimed book Delivering and Measuring Customer Service. Business leaders across the country are buying the book for their operators. Stephen R. Covey called his book, “The finest book on customer service I’ve ever read.”

Richard has been a senior executive of several Fortune 500 companies, as well as several start-up ventures. His experience spans multiple industries and disciplines, including many years as an adjunct university professor and as an executive consultant. Bob Nilsen, had this to say about one of Mr. Hanks previous seminars: “Mr. Hanks is an engaging speaker, who uses humor, stories, and real world experiences to convey practical information. He really strikes a chord with operators.”

The Time to Shine seminar will be held at the Marriott Atlanta Marquis on January 28th from noon until 2 p.m. Tickets are limited. To reserve yours today, please call (800) 634-5407 and ask for Susan Gray.

About Mindshare Technologies
Mindshare drives operational improvement. Using Mindshare, companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention. Our industry experts guide clients in building comprehensive enterprise feedback management (EFM) solutions. Mindshare's proprietary survey technology captures the voice of the customer in real-time and immediately transforms it into actionable intelligence through powerful and incisive reporting. Mindshare serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. For information, visit www.mshare.net.