Mindshare press

Workspace Communications™ Bolsters Contact Center Solutions Portfolio with Live Agent Support and Leading-Edge Customer Satisfaction Measurement Capabilities

WorkSpace Communications™, Adds to Its WorkSpace Contact Center Solutions Suite of Services with At-Home Agent Support and Customer Experience Measurement Powered by Mindshare Technologies.

December 7, 2011 - by Mindshare Technologies

Overland Park, KS (PRWEB) (December 7, 2011) — WorkSpace Communications™, a leading cloud provider of Unified Communications solutions, today bolstered its WorkSpace Contact Center Solutions suite of services with at-home agent support, and Customer Experience Measurement powered by Mindshare Technologies.

With these enhanced services, WorkSpace Contact Center Solutions offers clients the cost and productivity advantages of its virtual call center environment – combined with high-quality, experienced sales and service agents who work from their homes while interacting with customers.

“As in many industries, often the best workers or agents want the flexibility and freedom of being able to work out of their homes,” said Bryan DiGiorgio, CEO of WorkSpace Communications. “Fortunately we have the people and technology to unlock the value of the ’virtual call center environment,’ where we can equip our highly-skilled agents from anywhere in the world with the tools and technology to interact easily and seamlessly with customers 24/7. Using an at-home staffing model eliminates brick and mortar overhead, which results in cost savings for our clients.”

“The WorkSpace management team is made up of former client side executives, so we understand the importance of delivering high quality interactions every time,” he added. “With a diverse, global geography to draw on, we are not dependent on any single geographic labor market, and can be selective to make sure our agents are the best in the industry. We then provide them with the technology to easily do their jobs. Each of our agents is dedicated to specific client programs and is trained to our clients’ exacting specifications.”

WorkSpace Contact Center Solutions’ new, leading-edge customer satisfaction measurement capability, powered by Mindshare Technologies, enables the company to utilize technology that not only measures satisfaction with the agent/customer interaction, but can actually determine customer satisfaction with the product itself. Through surveys and other customer interaction tools, WorkSpace offers its clients definitive feedback directly from customers on their experience, as well as on products, service and overall company impressions.

“Delivering a positive experience while clearly articulating a value proposition and benefits to customers is of the utmost importance to our clients,” said Mike Tripp, president of Workspace Communications. “Our partnership with Mindshare enables us to give our customers a very accurate picture of the quality of job we’re doing and their customers’ overall experience.”

The at-home agent support and Customer Experience Measurement offerings complement WorkSpace Contact Center Solutions’ existing portfolio of services which includes consultative expertise and analyses, centralized operational governance, best-practice processes in call center staffing, call reporting and forecasting, and technology to enable clients to offer a consistent, positive experience to their customers, and ultimately improve profitability.

About Mindshare Technologies

Mindshare Technologies is the largest provider of cloud-based VoC solutions for the food services, retail and contact center industries. Using a proprietary customer review platform, Mindshare collects feedback in real time to help companies retain customers and increase profits. As a full-service partner, Mindshare provides tactical instruction, strategic guidance and customer experience consulting to global brands and multi-unit operators.

For information, visit www.mshare.net.

more News:

Mindshare Technologies Offers $23 Million Revenue Recovery Opportunity to Large U.S. Cable Television and Broadband ProviderMindshare Technologies Appoints Gary Topiol as Managing Director, International and Establishes Global Centre of Excellence in the United KingdomMindshare Technologies Introduces Comment Poster™ to Drive Location Level Performance ImprovementAMF Bowling Centers Sees Nearly 1,000 Percent Increase in Customer Reviews through OpenTellSTUDY Less than Half of QSR Chicken Brand Customers are Highly Satisfied with their Overall ExperienceMindshare Technologies Bolsters Customer Experience TeamMindshare Technologies Unlocks the Power of Voice of Customer Reviews with Launch of OpenTell™Mindshare Technologies Appoints Dr. Gary Edwards as Chief Customer Officer, and Announces the Expansion of the Marketing Insights TeamMindshare Technologies Appoints Former Vivint Vice President of Marketing Kristi Knight as CMOMindshare Technologies Acquires EmpathicaMindshare Technologies Named to 2013 Utah Business Fast 50Mindshare Technologies Named to Inc. 500|5000 for Sixth Consecutive YearMindshare Technologies Announces 2013 Best Practices ConferenceMindshare Restructures Leadership to Accommodate Continued Rapid GrowthMindshare Technologies Offers Tips for Leveraging Customer FeedbackMindshare Technologies Appoints Marriott Vacations Worldwide President Steve Weisz as Chairman of the BoardMindshare Technologies Promotes Lonnie Mayne to PresidentMindshare Technologies Caps 2012 with Continued Growth and Prestigious RecognitionsMindshare Named to "Best Companies to Work For" Mindshare Announces Winners of 2012 Service AwardsMindshare Announces 2012 Best Practices ConferenceRaceTrac Wows Guests with Mindshare-Powered Feedback SystemMindshare Technologies Optimizes iPhone App to Include Popular Dashboard FunctionalitiesMindshare Technologies Brings Customer Experience Best Practices Seminars to San FranciscoMindshare Technologies to Host Seminars in UK to Help Companies Realise and Implement Customer Experience Best PracticesMindshare Unveils Automated Outbound Dial Survey Solutions for Call CentersMindshare Technologies Appoints New CFO—Focuses on Future GrowthMindshare Technologies President to Retire—Retain Chairman RoleMindshare Technologies Expands Text Analytics TeamMindshare Technologies Appoints Lonnie Mayne as New Chief Experience OfficerMindshare Technologies Caps 2011 with Continued Growth, Substantial Investment, New Product Offerings, and Prestigious RecognitionsUtah Business Magazine Names Mindshare One of 2011’s Best Companies to Work ForBennigan’s Deploys Feedback Tool to Enhance Guest ExperiencesWorkspace Communications™ Bolsters Contact Center Solutions Portfolio with Live Agent Support and Leading-Edge Customer Satisfaction Measurement CapabilitiesMindshare Launches New Mobile App for Real-Time Customer FeedbackMindshare Technologies Launches QR Codes to Simplify Customer Feedback via Mobile DevicesMindshare Technologies Closes $20 Million Investment from Sorenson CapitalMindshare Technologies Achieves 100 Consecutive Months of Revenue GrowthMindshare Technologies Selects Voci for 100X Real-Time Speech-to-TextMindshare Technologies One of the 50 Most Engaged Workplaces™ in the United StatesMindshare Announces 2011 Outstanding Service Awards™Mindshare Packs Education and Action into Its Third Best Practices ConferenceMindshare’s Unique “Speech-to-Text” Becomes First In-House Voice Analytics Tool in the VoC IndustryMindshare President and COO Both Named to Prestigious v100 Entrepreneurs ListMindshare Technologies a Founding Member of Customer Experience Professionals AssocationMindshare Technologies’ Kurt Williams Wins CTO of the YearMindshare Technologies Among Industry Leaders to Present at Contact Center Executive Summit