Mindshare Technologies, a leader in Voice of the Customer (VoC) technologies, today announced that after a successful run in the United Kingdom, the company is coming back to North America to host a series of seminars focused on how customer experience best practices can drive operational improvement and customer loyalty. Mindshare will be providing workshops to help customer service professionals improve their customer relations expertise and, in turn, help their companies retain valuable customers.
The customer service best practices seminars will kick off on Tuesday, May 15, at the Union Square Marriott, 480 Sutter Street, in San Francisco, and will be headed up by Lonnie Mayne, chief experience officer for Mindshare, and Shane Evans, vice president of business solutions-retail for Mindshare. Both Lonnie and Shane will lend their expertise in VoC and enterprise feedback management (EFM) solutions.
“We’ve had a great experience with these seminars so far, and we’re excited to now work with organizations in the Bay Area and share with them the best practices for capturing customer feedback and making it actionable,” said Mayne. “We’ve designed these seminars to address some of the most common questions that often come up about customer feedback, and our goal is that each attendee will walk away with the know-how needed to improve customer service efforts for their company.”
To register for this event visit mshare.net/natour. In addition to the seminar in San Francisco, Mindshare will also host seminars on May 16 in Dallas, May 30 in New York, and May 31 in Toronto.
Among others, topics to be covered at the seminars include:
- Choosing the Right Metric
- The Right Modes for Invitation and Feedback
- Obtaining Non-Purchaser Feedback
- Tactical Use of Feedback
- Correlation to Financial Improvement
- Precision Measurement for Employee Compensation
“We are targeting those people in charge of directing the customer experience for their organization with these seminars in the hopes of sharing some of the tried and true best practices with those who can benefit from them the most,” added Mayne.