Mindshare press

Mindshare Announces
2011 Outstanding Service Awards™

Annual Awards Program Recognizes Excellence In Customer And Employee Satisfaction

July 17, 2011 - by Mindshare

SALT LAKE CITY (October 12, 2011)—Mindshare Technologies today announced the winners of its 2011 Mindshare Service Awards™. Winners of this prestigious award include: Bridgestone Retail Operations, IHOP, Asurion, Hertz, Comcast, Arby’s, Panera Bread, Papa Murphy’s, Aaron’s, Inc., Sizzler, Bob Evans, Lifetouch Portrait Studios, and more. This year’s recipients are recognized for their excellence in applying customer and employee feedback to improve their customers’ experience.

The Mindshare Service Awards™ were presented at Mindshare’s annual Best Practices Conference at the Canyons Resort in Park City, on September 22, 2011.

Customer Satisfaction Award for:

Most Consistent Rating Across the Enterprise

  • Aaron’s Inc.
  • Greatest Improvement Using Customer Feedback

  • Sizzler USA
  • Bridgestone Retail Operations

  • Enterprise Feedback Management Award for:

    Best Incorporation of Enterprise Feedback Management Principles

  • Asurion
  • Comcast
  • Most Engaged in the Enterprise Feedback Management Program (Executive Level):

  • Arby’s
  • Bob Evans
  • Most Engaged in the Enterprise Feedback Management Program (Store/Unit/Team Level):

  • Panera Bread
  • Papa Murphy’s
  • Best Integration of Feedback in Training

  • Shari’s

  • Employee Satisfaction Award for:

    Most Engaged in Employee Satisfaction

  • Hertz
  • Lifetouch Portrait Studios
  • Rookie of the Year Awards:

  • IHOP
  • Peter Piper Pizza

  • “These recipients have proven that having top-to-bottom support for their feedback program will drive results,” said Lonnie Mayne, executive vice president of worldwide sales and service for Mindshare. “As close friends to each of these companies, we are honored to have clients that are so dedicated to excellence in customer and employee satisfaction.”

    About Mindshare Technologies

    Mindshare Technologies is the largest provider of cloud-based VoC solutions for the food services, retail and contact center industries. Using a proprietary customer review platform, Mindshare collects feedback in real time to help companies retain customers and increase profits. As a full-service partner, Mindshare provides tactical instruction, strategic guidance and customer experience consulting to global brands and multi-unit operators.

    For information, visit www.mshare.net.

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