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Volume
1, Issue 4 |
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This summer, my nearly-17-year-old daughter really
hit her stride socially. Offers for dates and for
weekend getaways with groups of friends (all wholesome
activities) have come with a regularity that seemed
to keep her watchful and admittedly slower-paced parents
always on-edge. Our early reactions of caution and
inquisitiveness challenged her autonomy in a way that
was beginning to really bother her. Until one day,
we sat down and talked it over. Did she want us to
not care? Did she think we should feel good about
her taking long road trips with young, inexperienced
drivers? Did she want us to let her define all her
own boundaries? What kind of parents did she want
us to be?
It turns out that she did want our guidance, and
she wants protective parents. Though it sometimes
frustrated her, she acknowledged her need for boundaries.
Now on the same side, we were then able to agree
what those boundaries should be. We solved the problem
together. That approach changed her view –
and the view of her parents – and the summer
has been more enjoyable since then. What
was the difference? Permission.
Before
our chat, our daughter wasn’t sure of our parental
motivations. When our boundaries got in her way, she
certainly didn’t want them. After our chat,
my daughter gave us permission to parent her –
to be the watchful and protective parents she needs;
and that we want to be. And we recently let her go
with her friends on a road trip.
Permission changes everything.
Click
here to read more of this article.
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"When
I became CEO, I reread The Experience Economy (Harvard
Business School Press, 1999). It became clear early
on that what had gotten the Home Depot to its first
$50 billion was not going to get it to the next $50
billion. I knew that the new competitive arena
was the customer's experience..
..We used to take a more quantitative view of customer
service: Would you shop here again? What products
do you like? Are we conveniently located? Today, we're
looking for brand affinity. Do people want to come
to the home depot because of the experience?"
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Bob
Nardelli
President and CEO
The Home Depot
Atlanta, Georgia
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We have been very busy at Mindshare Technologies with
the latest enhancements to CONNECT, including an more
flexible report engine that allows more flexibility in
how data is displayed. It will soon be possible to easily
customize reports for your specific needs.
Learn
how CONNECT works, try a CONNECT survey for yourself.
And once you're done taking the survey, sign into the
CONNECT system and see how data collected from the surveys
are reported.
Click
here and try the CONNECT system yourself!
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