Utah Business and Digital iQ Announce IQ Award Finalists

Mindshare was honored to be selected as a finalist in the Digital IQ and Utah Business IQ Awards, software category. The print article is reproduced below.

The original article may be seen here.
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Dissatisfied customers can pose a major problem for any company, especially with today's plethora of online forums and chat rooms. Mindshare Technologies, Inc. provides companies with instant data they need to provide a better customer experience through its hosted feedback solution. Customer experiences are monitored through automated phone and Web surveys, which are transformed into reports and sent to business operators. Numbers and data are supplemented with recordings of comments from customers.

"A sports arena used our alert and incident tracking feature to save a customer who had received bad nachos during an event," said Kurt Williams, CTO for Mindshare. "A manager was alerted to the situation and hand-delivered replacement nachos to the seat of the customer before the end of the game."

Mindshare has experienced 57 months of uninterrupted growth, and company representatives say customers see increases in customer satisfaction up to 14 percent after implementing the system. Results are noticeable in customer recovery, up-selling and cross-selling, training efficiency and reduced employee turnover.

About Mindshare Technologies
Mindshare drives operational improvement. Using Mindshare, companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention. Our industry experts guide clients in building comprehensive enterprise feedback management (EFM) solutions. Mindshare's proprietary survey technology captures the voice of the customer in real-time and immediately transforms it into actionable intelligence through powerful and incisive reporting. Mindshare serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. For information, visit www.mshare.net.