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Mindshare Listed in CRM 2011 Buyers Guide

 

July 1, 2011
This profile of Mindshare Technologies originally appeared in the July 2011 issue of CRM (Customer Relationship Management) Magazine.

Mindshare Profile
Mindshare Technologies is the ultimate Voice of the Customer (VOC) solution. We’re committed to enhancing customer satisfaction, increasing customer loyalty, and turning an unhappy customer into a brand promoter.  That’s what we do and that’s how top companies like Papa Murphy’s, Hertz, Arby’s, and Tony Roma’s succeed¾using Mindshare to focus on each customer’s experience. Mindshare captures real-time customer feedback in 125 countries and 28 languages at every company touch-point and from all channels, including social media and phone/web surveys. Our proprietary technology analyzes feedback for the most pertinent information, enabling you to take action right away. Our exclusive Text Analytics Suite extracts usable data from open-ended comments, discovers causes of customer dissatisfaction, and monitors trends. Mindshare’s reports are real-time, accurate, and delivered to all management levels via web, tablet, or mobile phone. Location managers get instant, clear reports that highlight prescriptive calls to action so they can continuously improve their customers’ experience. Our people over-deliver, our innovation intrigues, and we drive results for you.

Product Description
Mindshare’s business monitoring survey tools gather continuous real-time threads of customer feedback that can be immediately transformed into actionable intelligence. The solution is affordable yet dynamic and customizable to flex with a company’s needs; allowing businesses to build strong enterprise feedback management and monitoring processes.



About Mindshare Technologies
Mindshare drives operational improvement. Using Mindshare, companies improve operational excellence, foster consumer satisfaction, build customer loyalty, and support employee retention. Our industry experts guide clients in building comprehensive enterprise feedback management (EFM) solutions. Mindshare's proprietary survey technology captures the voice of the customer in real-time and immediately transforms it into actionable intelligence through powerful and incisive reporting. Mindshare serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. For information, visit www.mshare.net.