Call 800 634-5407
Mindshare in the News
August 27, 2001
Mindshare's President, Rich Hanks, Weighs In On Social Media, And How To Separate The Useful Feedback From The Noise
Mindshare's President, Rich Hanks, Weighs In On Social Media, And How To Separate The Useful Feedback From The Noise
August 24, 2010
Companies... are using new reputation monitoring tools to scour the Internet for customer complaints. Mindshare's social media expert, Nate Bagley is quoted in Inc. magazine
Companies... are using new reputation monitoring tools to scour the Internet for customer complaints. Mindshare's social media expert, Nate Bagley is quoted in Inc. magazine
August 24, 2010
Loyalty Management Magazine featured an excerpt from Mindshare President Richard D. Hanks' book, Delivering and Measuring Customer Service" in their July 2010 edition. The excerpt is reprinted here.
Loyalty Management Magazine featured an excerpt from Mindshare President Richard D. Hanks' book, Delivering and Measuring Customer Service" in their July 2010 edition. The excerpt is reprinted here.
August 20, 2010
Mindshare was featured in the July 2010 issue of Customer Inter@ction Solutions magazine article on current trends in enterprise feedback management, text analytics, and social media.
Mindshare was featured in the July 2010 issue of Customer Inter@ction Solutions magazine article on current trends in enterprise feedback management, text analytics, and social media.
August 10, 2010
Mindshare Board Member, Stephen Weisz profiled in Cornell School of Hotel Administration Alumni Magazine Hotelie.
Mindshare Board Member, Stephen Weisz profiled in Cornell School of Hotel Administration Alumni Magazine Hotelie.
July 12, 2010
Companies Trying To Find A Balance Between Innovations That Spur Sales And The Need For Human Interaction
Companies Trying To Find A Balance Between Innovations That Spur Sales And The Need For Human Interaction
July 10, 2010
Travel Cons Are As Old As The Wheel. Why Do We Keep Falling For Them—And How Do We Stop?
Travel Cons Are As Old As The Wheel. Why Do We Keep Falling For Them—And How Do We Stop?
June 8, 2010
Announcement of Mindshare's win is picked up by Forbes.com.
Announcement of Mindshare's win is picked up by Forbes.com.
June 1, 2010
Richard Hanks was interviewed by Customer Service Newsletter.
Richard Hanks was interviewed by Customer Service Newsletter.
May 30, 2010
Rich Hanks and John Sperry had an idea they believed in, and they refused to let it die because they had to please nervous investors.
Rich Hanks and John Sperry had an idea they believed in, and they refused to let it die because they had to please nervous investors.
May 22, 2010
Mindshare Technologies announces the release of two new products; Mindshare Reveal™, a robust text analytics platform, and Mindshare Coach™, a recommendation engine that drives operations improvement.
Mindshare Technologies announces the release of two new products; Mindshare Reveal™, a robust text analytics platform, and Mindshare Coach™, a recommendation engine that drives operations improvement.
May 13, 2010
1to1 Magazine prints an excerpt from Richard Hanks' book, Delivering and Measuring Customer Service, 2nd Edition.
1to1 Magazine prints an excerpt from Richard Hanks' book, Delivering and Measuring Customer Service, 2nd Edition.
February 17, 2010
Mindshare featured in Briefing magazine, a publication aimed at the restaurant industry. Briefing provides tactics and tools for restaurants, helping them to survive and thrive. Topics covered include strategies for incorporating customer feedback into your business strategy, and the rising influence of the newest channel for customer feedback, Social Media. Briefing is published by American Express.
Mindshare featured in Briefing magazine, a publication aimed at the restaurant industry. Briefing provides tactics and tools for restaurants, helping them to survive and thrive. Topics covered include strategies for incorporating customer feedback into your business strategy, and the rising influence of the newest channel for customer feedback, Social Media. Briefing is published by American Express.
December 1, 2009
Restaurant Technology: Better Living Through Science. Customer surveys, smart-phone apps and swipe cards all help improve the customer experience.
Restaurant Technology: Better Living Through Science. Customer surveys, smart-phone apps and swipe cards all help improve the customer experience.
November 03, 2009
Mindshare Technologies becomes friend of the Center for Hospitality Research and will provide assistance for research activities.
Mindshare Technologies becomes friend of the Center for Hospitality Research and will provide assistance for research activities.
October 16, 2009
An article by Mindshare Technology's marketing director, Susan Gray is featured on Call Center Times' website. Among the topics covered are what to do with your customer feedback once it is collected.
An article by Mindshare Technology's marketing director, Susan Gray is featured on Call Center Times' website. Among the topics covered are what to do with your customer feedback once it is collected.
October 12, 2009
Mindshare featured in American Express' Briefing newsletter. Topics covered include strategies for incorporating customer feedback into your business strategy, and the rising influence of the newest channel for customer feedback, Social Media
Mindshare featured in American Express' Briefing newsletter. Topics covered include strategies for incorporating customer feedback into your business strategy, and the rising influence of the newest channel for customer feedback, Social Media
September 21, 2009
DMG Consulting's latest study finds the contact center survey and analytics software keeps growing despite the recession.
DMG Consulting's latest study finds the contact center survey and analytics software keeps growing despite the recession.
September 19, 2009
Though the economy has hit the brakes, many Utah companies are still moving at record-breaking paces and pumping revenue into the state, despite the economic hurdles in front of them.
Though the economy has hit the brakes, many Utah companies are still moving at record-breaking paces and pumping revenue into the state, despite the economic hurdles in front of them.
June 25, 2009
Arby's senior VP of operations, Chuck Sliker discusses the Arby's - Mindshare partnership and the necessity of listening to your customers in today's highly competitive marketplace.
Arby's senior VP of operations, Chuck Sliker discusses the Arby's - Mindshare partnership and the necessity of listening to your customers in today's highly competitive marketplace.
April 22, 2009
Richard Hanks outlines the three main customer strategy tenets that he firmly believes will provide the best chance to compete and win in the current economic conditions.
Richard Hanks outlines the three main customer strategy tenets that he firmly believes will provide the best chance to compete and win in the current economic conditions.
April 13, 2009
Mindshare president Richard Hanks is quoted in an USA TODAY article about CEO and their dogs.
Mindshare president Richard Hanks is quoted in an USA TODAY article about CEO and their dogs.
February 9, 2009
A BusinessWeek.com daily tip provided by Mindshare's president, Richard D. Hanks.
A BusinessWeek.com daily tip provided by Mindshare's president, Richard D. Hanks.
February 1, 2009
New Software Business Model Leads to High Profits
New Software Business Model Leads to High Profits
February 1, 2009
Richard D. Hanks Featured in Wasatch Digital iQ Magazine
Richard D. Hanks Featured in Wasatch Digital iQ Magazine
January 9, 2009
BusinessWeek.com daily tip provided by Mindshare's president, Richard D. Hanks.
BusinessWeek.com daily tip provided by Mindshare's president, Richard D. Hanks.
Privacy Policy | Glossary | Copyright © 2002–2010, Mindshare Technologies, Inc.
