Call 800 634-5407
Archive - Mindshare in the News
December 9, 2008
Mindshare Technologies' partnership with Papa Murphy's Pizza Chain highlighted in QSR Magazine
Mindshare Technologies' partnership with Papa Murphy's Pizza Chain highlighted in QSR Magazine
November 26, 2008
Contact center surveying is evolving into enterprise feedback management
Contact center surveying is evolving into enterprise feedback management
November 18, 2008
Glen Mella of Control4 and Rich Hanks from Mindshare share wisdom and insight at Utah Technology Council Breakfast
Glen Mella of Control4 and Rich Hanks from Mindshare share wisdom and insight at Utah Technology Council Breakfast
October 30, 2008
Mindshare listed among top providers of surveys and feedback to contact centers in article posted on Destination CRM website.
Mindshare listed among top providers of surveys and feedback to contact centers in article posted on Destination CRM website.
October 24, 2008
Ranked 3rd Among the 100 Fast Growing Companies in Utah. Honor given by Business Connect magazine.
Ranked 3rd Among the 100 Fast Growing Companies in Utah. Honor given by Business Connect magazine.
October 23, 2008
John Hendrie, Principle of Hospitality Performance, a full service Hospitality Consultancy, recently announced a professional relationship with Mindshare Technologies, a leader in reporting on the Customer/Guest Experience.
John Hendrie, Principle of Hospitality Performance, a full service Hospitality Consultancy, recently announced a professional relationship with Mindshare Technologies, a leader in reporting on the Customer/Guest Experience.
September 15, 2008
Mindshare ranked 3rd among the 50 fastest growing companies in Utah. Nearly 800% growth over 3 years positions Mindshare as a leader among Utah-based businesses.
Mindshare ranked 3rd among the 50 fastest growing companies in Utah. Nearly 800% growth over 3 years positions Mindshare as a leader among Utah-based businesses.
August 22, 2008
Mindshare President Richard D. Hanks is featured on AskBTE.com "Insiders Obervations".
Mindshare President Richard D. Hanks is featured on AskBTE.com "Insiders Obervations".
August 19, 2008
Mindshare Featured in Chuck Taylors "Fishing For Customers" Marketing Blog
Mindshare Featured in Chuck Taylors "Fishing For Customers" Marketing Blog
August 6, 2008
Industry leaders discuss how their businesses are contributing to the transforming Web 2.0 environment through social media, groundbreaking technology and consumer-focused products. The experts also weighed in on current directions in SaaS, startup financing options and social responsibility in technology.
Industry leaders discuss how their businesses are contributing to the transforming Web 2.0 environment through social media, groundbreaking technology and consumer-focused products. The experts also weighed in on current directions in SaaS, startup financing options and social responsibility in technology.
August 5, 2008
Expanded article by Mindshare President Richard D. Hanks featured in Sunbelt Foodservices Magazine
Expanded article by Mindshare President Richard D. Hanks featured in Sunbelt Foodservices Magazine
August 1, 2008
Mindshare was honored to be selected as a winner in the Digital IQ and Utah Business IQ Awards, software category.
Mindshare was honored to be selected as a winner in the Digital IQ and Utah Business IQ Awards, software category.
July 14, 2008
Mindshare Technologies featured in article about customer feedback systems and the restaurant industry. Mindshare clients Papa Murphy's Pizza and The Melting Pot are highlighted.
Mindshare Technologies featured in article about customer feedback systems and the restaurant industry. Mindshare clients Papa Murphy's Pizza and The Melting Pot are highlighted.
July 12, 2008
Richard D. Hanks, president of Mindshare Technologies, was interviewed for an article that appeared in the July 2008 issue of "Utah Business" magazine. Mr. Hanks joined other decision leaders in discussing the challenge of securing a qualified workforce in the technology industry.
Richard D. Hanks, president of Mindshare Technologies, was interviewed for an article that appeared in the July 2008 issue of "Utah Business" magazine. Mr. Hanks joined other decision leaders in discussing the challenge of securing a qualified workforce in the technology industry.
July 10, 2008
The Utah Valley Entrepreneurial Forum (UVEF) today announced winners of its 2008 "Top 25 Under Five" Awards spotlighting outstanding Utah entrepreneurs from across the state.
The Utah Valley Entrepreneurial Forum (UVEF) today announced winners of its 2008 "Top 25 Under Five" Awards spotlighting outstanding Utah entrepreneurs from across the state.
July 8, 2008
DMindshare Sponsors New Aberdeen Report Investigating How Companies Successfully Capture and Leverage Customer Feedback to Increase Revenues, Profits and Shareholder Valueescription
DMindshare Sponsors New Aberdeen Report Investigating How Companies Successfully Capture and Leverage Customer Feedback to Increase Revenues, Profits and Shareholder Valueescription
July 7, 2008
Recessions tend to bring out the worst in business people… They tend to retrench, over-correct, and try to cost-cut their way to prosperity. In fact, economic pull-backs present the most opportune times to act for the long-term, and steal market share. The main problem is that it takes nerves of steel to force yourself to make some of those long-term decisions.
Recessions tend to bring out the worst in business people… They tend to retrench, over-correct, and try to cost-cut their way to prosperity. In fact, economic pull-backs present the most opportune times to act for the long-term, and steal market share. The main problem is that it takes nerves of steel to force yourself to make some of those long-term decisions.
June 22, 2008
Richard Hanks and John Sperry weren't going to let another business go down the tubes because of nervous investors.
Richard Hanks and John Sperry weren't going to let another business go down the tubes because of nervous investors.
June 13, 2008
When Mindshare Technologies landed a contract with McDonalds, they were competing against 22 other companies, some with thousands of employees and offices all around the world. With well-deserved confidence, John Sperry and Richard Hanks convinced the client that their "Mighty 32" employees could do the job as well as any of the big guys.
When Mindshare Technologies landed a contract with McDonalds, they were competing against 22 other companies, some with thousands of employees and offices all around the world. With well-deserved confidence, John Sperry and Richard Hanks convinced the client that their "Mighty 32" employees could do the job as well as any of the big guys.
May 28, 2008
Mindshare Technologies featured in customer service article on MSN MoneyCentral.com.
Mindshare Technologies featured in customer service article on MSN MoneyCentral.com.
May 27, 2008
Mindshare Featured on contact Center World.com. Learn what not to do during a recession. If you lead any kind of service business, the conditions are ripe for you to be the next big winner emerging from the current economic stall.
Mindshare Featured on contact Center World.com. Learn what not to do during a recession. If you lead any kind of service business, the conditions are ripe for you to be the next big winner emerging from the current economic stall.
May 13, 2008
Mindshare Technologies, the leading provider of real-time customer feedback solutions, today announced that the company and its founders,and John R. Sperry, have been named as finalists for the Ernst & Young Utah Entrepreneur Of The Year ® 2008 award.
Mindshare Technologies, the leading provider of real-time customer feedback solutions, today announced that the company and its founders,and John R. Sperry, have been named as finalists for the Ernst & Young Utah Entrepreneur Of The Year ® 2008 award.
May 10, 2008
We all like positive feedback. It's natural to feel good when someone gives you a pat on the back. In business, that feeling is extrapolated ten times. There's nothing quite like the thrill of a satisfied customer telling you how perfect their stay was and that they want to come back. And for good reason – the more positive feedback you get, the more customers you'll keep for life, and the more revenue they'll bring.
We all like positive feedback. It's natural to feel good when someone gives you a pat on the back. In business, that feeling is extrapolated ten times. There's nothing quite like the thrill of a satisfied customer telling you how perfect their stay was and that they want to come back. And for good reason – the more positive feedback you get, the more customers you'll keep for life, and the more revenue they'll bring.
April 10, 2008
Mindshare President, Richard D. Hanks was interviewed recently on the Fox Business Channel to promote his new book, Delivering and Measuring Customer Service. Watch the complete interview.
Mindshare President, Richard D. Hanks was interviewed recently on the Fox Business Channel to promote his new book, Delivering and Measuring Customer Service. Watch the complete interview.
April 4, 2008
Most customers today have completed satisfaction surveys at the request of a firm they've done business with, only to have that company ignore the feedback it requested. The risk of doing so—of not using that insight or following up to say how the feedback was used—is to alienate the customers you need most: those who are engaged enough to share their opinions and suggestions.
Most customers today have completed satisfaction surveys at the request of a firm they've done business with, only to have that company ignore the feedback it requested. The risk of doing so—of not using that insight or following up to say how the feedback was used—is to alienate the customers you need most: those who are engaged enough to share their opinions and suggestions.
March 10, 2008
When you run a national restaurant chain with 187 locations, keeping each customer happy and loyal can be daunting. How do you know if the salad bars in your New York location are well-stocked, or if the steaks in a Florida spot are hot enough? Sizzler, the buffet-style restaurant chain, decided the best way to find out is to ask the people who really care: the customers.
When you run a national restaurant chain with 187 locations, keeping each customer happy and loyal can be daunting. How do you know if the salad bars in your New York location are well-stocked, or if the steaks in a Florida spot are hot enough? Sizzler, the buffet-style restaurant chain, decided the best way to find out is to ask the people who really care: the customers.
February 8, 2008
Mindshare President Richard D. Hanks is interviewed by Mark Buchshon about applying Mindshare's customer feedback system to the construction industry.
Mindshare President Richard D. Hanks is interviewed by Mark Buchshon about applying Mindshare's customer feedback system to the construction industry.
January 28, 2008
Dissatisfied customers can pose a major problem for any company, especially with today's plethora of online forums and chat rooms. Mindshare Technologies, Inc. provides companies with instant data they need to provide a better customer experience through its hosted feedback solution.
Dissatisfied customers can pose a major problem for any company, especially with today's plethora of online forums and chat rooms. Mindshare Technologies, Inc. provides companies with instant data they need to provide a better customer experience through its hosted feedback solution.
January 15, 2008
Utah Business and Wasatch Digital iQ are pleased to announce the finalists of the IQ Awards, an annual innovation recognition program that highlights the most exciting and innovative products, processes and procedures coming out of Utah's bright minds.
Utah Business and Wasatch Digital iQ are pleased to announce the finalists of the IQ Awards, an annual innovation recognition program that highlights the most exciting and innovative products, processes and procedures coming out of Utah's bright minds.
January 1, 2008
Mr. Hanks joins other decision leaders in discussing the struggle to find qualified talent and the trend toward acquisitions of companies in Utah.
Mr. Hanks joins other decision leaders in discussing the struggle to find qualified talent and the trend toward acquisitions of companies in Utah.
December 20, 2007
Is it a wise career move to show up at work in a car that's nicer than the one your boss drives? Mindshare President and Chairman Richard D. Hanks was interviewed by USA Today for an article on executive cars.
Is it a wise career move to show up at work in a car that's nicer than the one your boss drives? Mindshare President and Chairman Richard D. Hanks was interviewed by USA Today for an article on executive cars.
July 6, 2007
Customer feedback is important for any business. But for the feedback to be most useful, it can't be delayed and companies must act on it quickly, said the chief executive of a Salt Lake City company that helps businesses improve their services.
Customer feedback is important for any business. But for the feedback to be most useful, it can't be delayed and companies must act on it quickly, said the chief executive of a Salt Lake City company that helps businesses improve their services.
May 18, 2007
Mindshare Technologies has announced that Firestone Complete Auto Care and Tires Plus has selected Mindshare Technologies to help measure customer satisfaction and customer loyalty.
Mindshare Technologies has announced that Firestone Complete Auto Care and Tires Plus has selected Mindshare Technologies to help measure customer satisfaction and customer loyalty.
May 9, 2007
Mindshare Technologies was the subject of Fred Ball's 'Speaking On Business' broadcast on KSL radio on May 9th, 2007. Listen to the broadcast.
Mindshare Technologies was the subject of Fred Ball's 'Speaking On Business' broadcast on KSL radio on May 9th, 2007. Listen to the broadcast.
April 25, 2007
Mindshare Technologies, the leading provider of real-time customer feedback solutions, today announced that Firestone Complete Auto Care and Tires Plus have selected Mindshare Technologies to help measure customer satisfaction and customer loyalty.
Mindshare Technologies, the leading provider of real-time customer feedback solutions, today announced that Firestone Complete Auto Care and Tires Plus have selected Mindshare Technologies to help measure customer satisfaction and customer loyalty.
March 28, 2007
Mindshare President appears on the CRM Talk Radio show hosted by Kate Schrader on wsRadio.com. The interview covered all aspects of how to bring the voice of your customers into your CRM solution.
Mindshare President appears on the CRM Talk Radio show hosted by Kate Schrader on wsRadio.com. The interview covered all aspects of how to bring the voice of your customers into your CRM solution.
February 28, 2007
Mindshare and and its president, Richard D. Hanks are featured on a podcast of Rocky Mountain Voices.
Mindshare and and its president, Richard D. Hanks are featured on a podcast of Rocky Mountain Voices.
Nov 27, 2006
Another new partnership has been announced, hear ye, hear ye: Mindshare Technologies and SoundBite Communications to develop and deliver on demand Customer Experience Management (CEM) and Monitoring products has been announced.
Another new partnership has been announced, hear ye, hear ye: Mindshare Technologies and SoundBite Communications to develop and deliver on demand Customer Experience Management (CEM) and Monitoring products has been announced.
March 11, 2005
Mindshare Technologies' President, Richard D Hanks, was recently selected as one of the top entrepreneurs in Utah by the V|100. Sponsored by vSpring Capital, the vSpring Capital Top 100 Venture Entrepreneurs is a peer-selected group of elite entrepreneurs and businesspeople with direct ties to the state of Utah.
Mindshare Technologies' President, Richard D Hanks, was recently selected as one of the top entrepreneurs in Utah by the V|100. Sponsored by vSpring Capital, the vSpring Capital Top 100 Venture Entrepreneurs is a peer-selected group of elite entrepreneurs and businesspeople with direct ties to the state of Utah.
October 13, 2004
Salt Lake City-based Mindshare Technologies is built on a simple idea: the truism that customer loyalty is a companyss biggest driver of repeat business and profitability. Learn more about Mindshare in the article from Wasatch DIgital iQ.
Salt Lake City-based Mindshare Technologies is built on a simple idea: the truism that customer loyalty is a companyss biggest driver of repeat business and profitability. Learn more about Mindshare in the article from Wasatch DIgital iQ.
August 31, 2004
The Brand-Consumer relationship is a critical asset that requires constant vigilance to develop and protect. When you seek to improve your performance in a given activity, how do you do it?
The Brand-Consumer relationship is a critical asset that requires constant vigilance to develop and protect. When you seek to improve your performance in a given activity, how do you do it?
April 19, 2004
Have you ever had such a lousy experience in a restaurant that you just wanted to smack the server upside the head?
Perhaps it happened at the corner grocery store or some other type of retail outlet.
Have you ever had such a lousy experience in a restaurant that you just wanted to smack the server upside the head?
Perhaps it happened at the corner grocery store or some other type of retail outlet.
May 1, 2004
Opportunities Are Often Missed Because We Are Broadcasting When We Should Be Listening
Opportunities Are Often Missed Because We Are Broadcasting When We Should Be Listening
August 1, 2003
A necessary strategy should you fail to listen to your existing (or former) customers!
A necessary strategy should you fail to listen to your existing (or former) customers!
July 1, 2003
They are here to stay - after all, you keep attracting them. But will they agree to stay with your brand? And if so, at what cost?
They are here to stay - after all, you keep attracting them. But will they agree to stay with your brand? And if so, at what cost?
June 1, 2003
Most customers are willing to spend money with the same brand - again and again, if their expectations are met.
Most customers are willing to spend money with the same brand - again and again, if their expectations are met.
May 1, 2003
John Sperry, CEO of Mindshare Technologies, describes how a continuous customer feedback system like Mindshare gives you a "moving picture" of your employees' performance.
John Sperry, CEO of Mindshare Technologies, describes how a continuous customer feedback system like Mindshare gives you a "moving picture" of your employees' performance.
January 14, 2003
Privacy Policy | Glossary | Copyright © 2002–2010, Mindshare Technologies, Inc.
