Archive - Mindshare in the News:
January 25, 2011
by Nate Bagley
by Nate Bagley
January 16, 2011
by Joseph Tarnowski
by Joseph Tarnowski
December 16, 2010
Mindshare's social media expert Nate Bagley educates Orangesoda.com readers on the importance of listening to their customers.
Mindshare's social media expert Nate Bagley educates Orangesoda.com readers on the importance of listening to their customers.
November 28, 2010
The MIndshare-IBM partnership continues to garner converage all over the web.
The MIndshare-IBM partnership continues to garner converage all over the web.
November 21, 2010
Mindshare Technologies President Rich Hanks Introduces Keynote Speaker Newt Gingrich, Finds Face In NRN.
Mindshare Technologies President Rich Hanks Introduces Keynote Speaker Newt Gingrich, Finds Face In NRN.
October 26, 2010
Hertz Corporation has teamed up with IBM and Mindshare Technologies to examine customer survey data including text messages to identify car and equipment rental performance better so as to improve customer satisfaction levels.
Hertz Corporation has teamed up with IBM and Mindshare Technologies to examine customer survey data including text messages to identify car and equipment rental performance better so as to improve customer satisfaction levels.
August 27, 2010
Mindshare's President, Rich Hanks, Weighs In On Social Media, And How To Separate The Useful Feedback From The Noise
Mindshare's President, Rich Hanks, Weighs In On Social Media, And How To Separate The Useful Feedback From The Noise
August 24, 2010
Companies... are using new reputation monitoring tools to scour the Internet for customer complaints. Mindshare's social media expert, Nate Bagley is quoted in Inc. magazine
Companies... are using new reputation monitoring tools to scour the Internet for customer complaints. Mindshare's social media expert, Nate Bagley is quoted in Inc. magazine
August 24, 2010
Loyalty Management Magazine featured an excerpt from Mindshare President Richard D. Hanks' book, Delivering and Measuring Customer Service" in their July 2010 edition. The excerpt is reprinted here.
Loyalty Management Magazine featured an excerpt from Mindshare President Richard D. Hanks' book, Delivering and Measuring Customer Service" in their July 2010 edition. The excerpt is reprinted here.
August 20, 2010
Mindshare was featured in the July 2010 issue of Customer Inter@ction Solutions magazine article on current trends in enterprise feedback management, text analytics, and social media.
Mindshare was featured in the July 2010 issue of Customer Inter@ction Solutions magazine article on current trends in enterprise feedback management, text analytics, and social media.
August 10, 2010
Mindshare Board Member, Stephen Weisz profiled in Cornell School of Hotel Administration Alumni Magazine Hotelie.
Mindshare Board Member, Stephen Weisz profiled in Cornell School of Hotel Administration Alumni Magazine Hotelie.
July 28, 2010
As a guest blogger for Customersrock.net , Mindshare social media expert Nate Bagley explains how vital customer satisfaction measurement is to a company's success.
As a guest blogger for Customersrock.net , Mindshare social media expert Nate Bagley explains how vital customer satisfaction measurement is to a company's success.
July 14, 2010
Companies Trying To Find A Balance Between Innovations That Spur Sales And The Need For Human Interaction
Companies Trying To Find A Balance Between Innovations That Spur Sales And The Need For Human Interaction
July 10, 2010
Travel Cons Are As Old As The Wheel. Why Do We Keep Falling For Them—And How Do We Stop?
Travel Cons Are As Old As The Wheel. Why Do We Keep Falling For Them—And How Do We Stop?
June 8, 2010
Announcement of Mindshare's win is picked up by Forbes.com.
Announcement of Mindshare's win is picked up by Forbes.com.
June 1, 2010
Richard Hanks was interviewed by Customer Service Newsletter.
Richard Hanks was interviewed by Customer Service Newsletter.
May 30, 2010
Rich Hanks and John Sperry had an idea they believed in, and they refused to let it die because they had to please nervous investors.
Rich Hanks and John Sperry had an idea they believed in, and they refused to let it die because they had to please nervous investors.
May 22, 2010
Mindshare Technologies announces the release of two new products; Mindshare Reveal™, a robust text analytics platform, and Mindshare Coach™, a recommendation engine that drives operations improvement.
Mindshare Technologies announces the release of two new products; Mindshare Reveal™, a robust text analytics platform, and Mindshare Coach™, a recommendation engine that drives operations improvement.
May 13, 2010
1to1 Magazine prints an excerpt from Richard Hanks' book, Delivering and Measuring Customer Service, 2nd Edition.
1to1 Magazine prints an excerpt from Richard Hanks' book, Delivering and Measuring Customer Service, 2nd Edition.
February 17, 2010
Mindshare featured in Briefing magazine, a publication aimed at the restaurant industry. Briefing provides tactics and tools for restaurants, helping them to survive and thrive. Topics covered include strategies for incorporating customer feedback into your business strategy, and the rising influence of the newest channel for customer feedback, Social Media. Briefing is published by American Express.
Mindshare featured in Briefing magazine, a publication aimed at the restaurant industry. Briefing provides tactics and tools for restaurants, helping them to survive and thrive. Topics covered include strategies for incorporating customer feedback into your business strategy, and the rising influence of the newest channel for customer feedback, Social Media. Briefing is published by American Express.
December 1, 2009
Restaurant Technology: Better Living Through Science. Customer surveys, smart-phone apps and swipe cards all help improve the customer experience.
Restaurant Technology: Better Living Through Science. Customer surveys, smart-phone apps and swipe cards all help improve the customer experience.
November 03, 2009
Mindshare Technologies becomes friend of the Center for Hospitality Research and will provide assistance for research activities.
Mindshare Technologies becomes friend of the Center for Hospitality Research and will provide assistance for research activities.
October 16, 2009
An article by Mindshare Technology's marketing director, Susan Gray is featured on Call Center Times' website. Among the topics covered are what to do with your customer feedback once it is collected.
An article by Mindshare Technology's marketing director, Susan Gray is featured on Call Center Times' website. Among the topics covered are what to do with your customer feedback once it is collected.
October 12, 2009
Mindshare featured in American Express' Briefing newsletter. Topics covered include strategies for incorporating customer feedback into your business strategy, and the rising influence of the newest channel for customer feedback, Social Media
Mindshare featured in American Express' Briefing newsletter. Topics covered include strategies for incorporating customer feedback into your business strategy, and the rising influence of the newest channel for customer feedback, Social Media
September 21, 2009
DMG Consulting's latest study finds the contact center survey and analytics software keeps growing despite the recession.
DMG Consulting's latest study finds the contact center survey and analytics software keeps growing despite the recession.
September 19, 2009
Though the economy has hit the brakes, many Utah companies are still moving at record-breaking paces and pumping revenue into the state, despite the economic hurdles in front of them.
Though the economy has hit the brakes, many Utah companies are still moving at record-breaking paces and pumping revenue into the state, despite the economic hurdles in front of them.
June 25, 2009
Arby's senior VP of operations, Chuck Sliker discusses the Arby's - Mindshare partnership and the necessity of listening to your customers in today's highly competitive marketplace.
Arby's senior VP of operations, Chuck Sliker discusses the Arby's - Mindshare partnership and the necessity of listening to your customers in today's highly competitive marketplace.
April 22, 2009
Richard Hanks outlines the three main customer strategy tenets that he firmly believes will provide the best chance to compete and win in the current economic conditions.
Richard Hanks outlines the three main customer strategy tenets that he firmly believes will provide the best chance to compete and win in the current economic conditions.
April 13, 2009
Mindshare president Richard Hanks is quoted in an USA TODAY article about CEO and their dogs.
Mindshare president Richard Hanks is quoted in an USA TODAY article about CEO and their dogs.
February 9, 2009
A BusinessWeek.com daily tip provided by Mindshare's president, Richard D. Hanks.
A BusinessWeek.com daily tip provided by Mindshare's president, Richard D. Hanks.
February 1, 2009
New Software Business Model Leads to High Profits
New Software Business Model Leads to High Profits
February 1, 2009
Richard D. Hanks Featured in Wasatch Digital iQ Magazine
Richard D. Hanks Featured in Wasatch Digital iQ Magazine
January 9, 2009
BusinessWeek.com daily tip provided by Mindshare's president, Richard D. Hanks.
BusinessWeek.com daily tip provided by Mindshare's president, Richard D. Hanks.
July 6, 2007
Customer feedback is important for any business. But for the feedback to be most useful, it can't be delayed and companies must act on it quickly, said the chief executive of a Salt Lake City company that helps businesses improve their services.
Customer feedback is important for any business. But for the feedback to be most useful, it can't be delayed and companies must act on it quickly, said the chief executive of a Salt Lake City company that helps businesses improve their services.
May 18, 2007
Mindshare Technologies has announced that Firestone Complete Auto Care and Tires Plus has selected Mindshare Technologies to help measure customer satisfaction and customer loyalty.
Mindshare Technologies has announced that Firestone Complete Auto Care and Tires Plus has selected Mindshare Technologies to help measure customer satisfaction and customer loyalty.
May 9, 2007
Mindshare Technologies was the subject of Fred Ball's 'Speaking On Business' broadcast on KSL radio on May 9th, 2007. Listen to the broadcast.
Mindshare Technologies was the subject of Fred Ball's 'Speaking On Business' broadcast on KSL radio on May 9th, 2007. Listen to the broadcast.
July 6, 2007
Customer feedback is important for any business. But for the feedback to be most useful, it can't be delayed and companies must act on it quickly, said the chief executive of a Salt Lake City company that helps businesses improve their services.
Customer feedback is important for any business. But for the feedback to be most useful, it can't be delayed and companies must act on it quickly, said the chief executive of a Salt Lake City company that helps businesses improve their services.
May 18, 2007
Mindshare Technologies has announced that Firestone Complete Auto Care and Tires Plus has selected Mindshare Technologies to help measure customer satisfaction and customer loyalty.
Mindshare Technologies has announced that Firestone Complete Auto Care and Tires Plus has selected Mindshare Technologies to help measure customer satisfaction and customer loyalty.
May 9, 2007
Mindshare Technologies was the subject of Fred Ball's 'Speaking On Business' broadcast on KSL radio on May 9th, 2007. Listen to the broadcast.
Mindshare Technologies was the subject of Fred Ball's 'Speaking On Business' broadcast on KSL radio on May 9th, 2007. Listen to the broadcast.
April 25, 2007
Mindshare Technologies, the leading provider of real-time customer feedback solutions, today announced that Firestone Complete Auto Care and Tires Plus have selected Mindshare Technologies to help measure customer satisfaction and customer loyalty.
Mindshare Technologies, the leading provider of real-time customer feedback solutions, today announced that Firestone Complete Auto Care and Tires Plus have selected Mindshare Technologies to help measure customer satisfaction and customer loyalty.
March 28, 2007
Mindshare President appears on the CRM Talk Radio show hosted by Kate Schrader on wsRadio.com. The interview covered all aspects of how to bring the voice of your customers into your CRM solution.
Mindshare President appears on the CRM Talk Radio show hosted by Kate Schrader on wsRadio.com. The interview covered all aspects of how to bring the voice of your customers into your CRM solution.
March 12, 2007
Richard D. Hanks talks about the Platinum Rule of Service and how immediate customer feedback enables you to apply the Platimum Rule to your everyday business practices.
Richard D. Hanks talks about the Platinum Rule of Service and how immediate customer feedback enables you to apply the Platimum Rule to your everyday business practices.
February 28, 2007
Mindshare and and its president, Richard D. Hanks are featured on a podcast of Rocky Mountain Voices.
Mindshare and and its president, Richard D. Hanks are featured on a podcast of Rocky Mountain Voices.
Nov 27, 2006
Another new partnership has been announced, hear ye, hear ye: Mindshare Technologies and SoundBite Communications to develop and deliver on demand Customer Experience Management (CEM) and Monitoring products has been announced.
Another new partnership has been announced, hear ye, hear ye: Mindshare Technologies and SoundBite Communications to develop and deliver on demand Customer Experience Management (CEM) and Monitoring products has been announced.
March 11, 2005
Mindshare Technologies' President, Richard D Hanks, was recently selected as one of the top entrepreneurs in Utah by the V|100. Sponsored by vSpring Capital, the vSpring Capital Top 100 Venture Entrepreneurs is a peer-selected group of elite entrepreneurs and businesspeople with direct ties to the state of Utah.
Mindshare Technologies' President, Richard D Hanks, was recently selected as one of the top entrepreneurs in Utah by the V|100. Sponsored by vSpring Capital, the vSpring Capital Top 100 Venture Entrepreneurs is a peer-selected group of elite entrepreneurs and businesspeople with direct ties to the state of Utah.
October 13, 2004
Salt Lake City-based Mindshare Technologies is built on a simple idea: the truism that customer loyalty is a companyss biggest driver of repeat business and profitability. Learn more about Mindshare in the article from Wasatch DIgital iQ.
Salt Lake City-based Mindshare Technologies is built on a simple idea: the truism that customer loyalty is a companyss biggest driver of repeat business and profitability. Learn more about Mindshare in the article from Wasatch DIgital iQ.
August 31, 2004
The Brand-Consumer relationship is a critical asset that requires constant vigilance to develop and protect. When you seek to improve your performance in a given activity, how do you do it?
The Brand-Consumer relationship is a critical asset that requires constant vigilance to develop and protect. When you seek to improve your performance in a given activity, how do you do it?
April 19, 2004
Have you ever had such a lousy experience in a restaurant that you just wanted to smack the server upside the head?
Perhaps it happened at the corner grocery store or some other type of retail outlet.
Have you ever had such a lousy experience in a restaurant that you just wanted to smack the server upside the head?
Perhaps it happened at the corner grocery store or some other type of retail outlet.
May 1, 2004
Opportunities Are Often Missed Because We Are Broadcasting When We Should Be Listening
Opportunities Are Often Missed Because We Are Broadcasting When We Should Be Listening
August 1, 2003
A necessary strategy should you fail to listen to your existing (or former) customers!
A necessary strategy should you fail to listen to your existing (or former) customers!
July 1, 2003
They are here to stay - after all, you keep attracting them. But will they agree to stay with your brand? And if so, at what cost?
They are here to stay - after all, you keep attracting them. But will they agree to stay with your brand? And if so, at what cost?
June 1, 2003
Most customers are willing to spend money with the same brand - again and again, if their expectations are met.
Most customers are willing to spend money with the same brand - again and again, if their expectations are met.
May 1, 2003
John Sperry, CEO of Mindshare Technologies, describes how a continuous customer feedback system like Mindshare gives you a "moving picture" of your employees' performance.
John Sperry, CEO of Mindshare Technologies, describes how a continuous customer feedback system like Mindshare gives you a "moving picture" of your employees' performance.
January 14, 2003
