Mindshare Technologies is pleased to announce the latest upgrade of its innovative customer feedback application, MINDSHARE 4.2T

"In the current business climate, with its rapidly growing emphasis on customer-centricity, we are continually improving our offerings to help our clients be more competitive." said John Sperry, Mindshare CEO. "Mindshare puts actionable meaning to this important customer-centric concept by providing our clients with an automated, highly-focused view of the daily customer experience.

Richard D. Hanks, Mindshare's President, adds, "whether face-to-face or over the phone, consumers are often served by entry-level employees. Mindshare's solutions help our clients use customer feedback to monitor the customer experience, identify training needs, set goals, and continually measure progress. As their service improves, our clients are rewarded by customers who spend more and return more frequently."

Here is a small sample of the new features in this latest release of MINDSHARE:

Phone Surveys - This release supports upgraded speech recognition. Also, phone surveys now support survey call transfer to another location. We have also added a transcription interface that easily allows users to transcribe customer comments and have them appear as text in reports.

Web Surveys - Web surveys may now be given in any language (Unicode character support, including Asian characters.) Also, improved web survey functionality allows for greater branding flexibility.

Reports - Two new reports have been added; a "manager's scorecard report" enabling managers to review unit performance at a glance, and an innovative "bar/trend" report providing easy comparison between units, employees, etc. over time.

Mindshare is excited to be bringing these improvements to our clients. Mindshare is the best way to CONNECT everyone (from your executives to your front-line employees) directly with the customers they serve every day. Mindshare provides a highly-efficient, accurate, and cost-effective method to collect information about customer experiences and perceptions. This latest upgrade further increases businesses' ability to analyze that data and quickly understand how to monitor, manage, improve, and grow your business.

Mindshare CONNECT™ 4.2: “Operations Improvement through Customer Involvement.”