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Mindshare in the News
April 22, 2009
Richard Hanks outlines the three main customer strategy tenets that he firmly believes will provide the best chance to compete and win in the current economic conditions.
Richard Hanks outlines the three main customer strategy tenets that he firmly believes will provide the best chance to compete and win in the current economic conditions.
April 13, 2009
Mindshare president Richard Hanks is quoted in an USA TODAY article about CEO and their dogs.
Mindshare president Richard Hanks is quoted in an USA TODAY article about CEO and their dogs.
March 14, 2009
During turbulent economic times, be the business that surveys customers on service satisfaction and continuously improves based on customer feedback. Let your business be known for urgency, responsiveness, and quality.
During turbulent economic times, be the business that surveys customers on service satisfaction and continuously improves based on customer feedback. Let your business be known for urgency, responsiveness, and quality.
February 11, 2009
It is amazing how many companies don’t really understand the long-term value of a loyal customer or employee. They will spend vast sums of money on advertising and promotions trying to attract new customers, while at the same time neglecting existing customers. A BusinessWeek.com daily tip.
It is amazing how many companies don’t really understand the long-term value of a loyal customer or employee. They will spend vast sums of money on advertising and promotions trying to attract new customers, while at the same time neglecting existing customers. A BusinessWeek.com daily tip.
February 9, 2009
A BusinessWeek.com daily tip provided by Mindshare's president, Richard D. Hanks.
A BusinessWeek.com daily tip provided by Mindshare's president, Richard D. Hanks.
February 1, 2009
New Software Business Model Leads to High Profits
New Software Business Model Leads to High Profits
February 1, 2009
Richard D. Hanks Featured in Wasatch Digital iQ Magazine
Richard D. Hanks Featured in Wasatch Digital iQ Magazine
January 9, 2009
BusinessWeek.com daily tip provided by Mindshare's president, Richard D. Hanks.
BusinessWeek.com daily tip provided by Mindshare's president, Richard D. Hanks.
December 9, 2008
Mindshare Technologies' partnership with Papa Murphy's Pizza Chain highlighted in QSR Magazine
Mindshare Technologies' partnership with Papa Murphy's Pizza Chain highlighted in QSR Magazine
November 26, 2008
Contact center surveying is evolving into enterprise feedback management
Contact center surveying is evolving into enterprise feedback management
November 18, 2008
Glen Mella of Control4 and Rich Hanks from Mindshare share wisdom and insight at Utah Technology Council Breakfast
Glen Mella of Control4 and Rich Hanks from Mindshare share wisdom and insight at Utah Technology Council Breakfast
October 30, 2008
Mindshare listed among top providers of surveys and feedback to contact centers in article posted on Destination CRM website.
Mindshare listed among top providers of surveys and feedback to contact centers in article posted on Destination CRM website.
October 24, 2008
Ranked 3rd Among the 100 Fast Growing Companies in Utah. Honor given by Business Connect magazine.
Ranked 3rd Among the 100 Fast Growing Companies in Utah. Honor given by Business Connect magazine.
October 23, 2008
John Hendrie, Principle of Hospitality Performance, a full service Hospitality Consultancy, recently announced a professional relationship with Mindshare Technologies, a leader in reporting on the Customer/Guest Experience.
John Hendrie, Principle of Hospitality Performance, a full service Hospitality Consultancy, recently announced a professional relationship with Mindshare Technologies, a leader in reporting on the Customer/Guest Experience.
September 18, 2008
Mindshare was recently profiled in the Netherlands-based buiness Magazine, Zillion. Zillion spoke with Mr. Richard D. Hanks, Mindshare co-founder, Chairman and President. "We help companies improve their operations by incorporating precise and timely customer feedback, such as 'rate the taste of your meal', or 'did the phone agent solve your problem.' "
Mindshare was recently profiled in the Netherlands-based buiness Magazine, Zillion. Zillion spoke with Mr. Richard D. Hanks, Mindshare co-founder, Chairman and President. "We help companies improve their operations by incorporating precise and timely customer feedback, such as 'rate the taste of your meal', or 'did the phone agent solve your problem.' "
September 15, 2008
Mindshare ranked 3rd among the 50 fastest growing companies in Utah. Nearly 800% growth over 3 years positions Mindshare as a leader among Utah-based businesses.
Mindshare ranked 3rd among the 50 fastest growing companies in Utah. Nearly 800% growth over 3 years positions Mindshare as a leader among Utah-based businesses.
August 22, 2008
Mindshare President Richard D. Hanks is featured on AskBTE.com "Insiders Obervations".
Mindshare President Richard D. Hanks is featured on AskBTE.com "Insiders Obervations".
August 19, 2008
Mindshare Featured in Chuck Taylors "Fishing For Customers" Marketing Blog
Mindshare Featured in Chuck Taylors "Fishing For Customers" Marketing Blog
August 6, 2008
Industry leaders discuss how their businesses are contributing to the transforming Web 2.0 environment through social media, groundbreaking technology and consumer-focused products. The experts also weighed in on current directions in SaaS, startup financing options and social responsibility in technology.
Industry leaders discuss how their businesses are contributing to the transforming Web 2.0 environment through social media, groundbreaking technology and consumer-focused products. The experts also weighed in on current directions in SaaS, startup financing options and social responsibility in technology.
August 5, 2008
Expanded article by Mindshare President Richard D. Hanks featured in Sunbelt Foodservices Magazine
Expanded article by Mindshare President Richard D. Hanks featured in Sunbelt Foodservices Magazine
August 1, 2008
Mindshare was honored to be selected as a winner in the Digital IQ and Utah Business IQ Awards, software category.
Mindshare was honored to be selected as a winner in the Digital IQ and Utah Business IQ Awards, software category.
July 14, 2008
Mindshare Technologies featured in article about customer feedback systems and the restaurant industry. Mindshare clients Papa Murphy's Pizza and The Melting Pot are highlighted.
Mindshare Technologies featured in article about customer feedback systems and the restaurant industry. Mindshare clients Papa Murphy's Pizza and The Melting Pot are highlighted.
July 12, 2008
Richard D. Hanks, president of Mindshare Technologies, was interviewed for an article that appeared in the July 2008 issue of "Utah Business" magazine. Mr. Hanks joined other decision leaders in discussing the challenge of securing a qualified workforce in the technology industry.
Richard D. Hanks, president of Mindshare Technologies, was interviewed for an article that appeared in the July 2008 issue of "Utah Business" magazine. Mr. Hanks joined other decision leaders in discussing the challenge of securing a qualified workforce in the technology industry.
July 10, 2008
The Utah Valley Entrepreneurial Forum (UVEF) today announced winners of its 2008 "Top 25 Under Five" Awards spotlighting outstanding Utah entrepreneurs from across the state.
The Utah Valley Entrepreneurial Forum (UVEF) today announced winners of its 2008 "Top 25 Under Five" Awards spotlighting outstanding Utah entrepreneurs from across the state.
July 8, 2008
Mindshare Sponsors New Aberdeen Report Investigating How Companies Successfully Capture and Leverage Customer Feedback to Increase Revenues, Profits and Shareholder Value
Mindshare Sponsors New Aberdeen Report Investigating How Companies Successfully Capture and Leverage Customer Feedback to Increase Revenues, Profits and Shareholder Value
July 7, 2008
Recessions tend to bring out the worst in business people… They tend to retrench, over-correct, and try to cost-cut their way to prosperity. In fact, economic pull-backs present the most opportune times to act for the long-term, and steal market share. The main problem is that it takes nerves of steel to force yourself to make some of those long-term decisions.
Recessions tend to bring out the worst in business people… They tend to retrench, over-correct, and try to cost-cut their way to prosperity. In fact, economic pull-backs present the most opportune times to act for the long-term, and steal market share. The main problem is that it takes nerves of steel to force yourself to make some of those long-term decisions.
June 22, 2008
Richard Hanks and John Sperry weren't going to let another business go down the tubes because of nervous investors.
Richard Hanks and John Sperry weren't going to let another business go down the tubes because of nervous investors.
June 13, 2008
When Mindshare Technologies landed a contract with McDonalds, they were competing against 22 other companies, some with thousands of employees and offices all around the world. With well-deserved confidence, John Sperry and Richard Hanks convinced the client that their "Mighty 32" employees could do the job as well as any of the big guys.
When Mindshare Technologies landed a contract with McDonalds, they were competing against 22 other companies, some with thousands of employees and offices all around the world. With well-deserved confidence, John Sperry and Richard Hanks convinced the client that their "Mighty 32" employees could do the job as well as any of the big guys.
May 28, 2008
Mindshare Technologies featured in customer service article on MSN MoneyCentral.com.
Mindshare Technologies featured in customer service article on MSN MoneyCentral.com.
May 27, 2008
Mindshare Featured on contact Center World.com. Learn what not to do during a recession. If you lead any kind of service business, the conditions are ripe for you to be the next big winner emerging from the current economic stall.
Mindshare Featured on contact Center World.com. Learn what not to do during a recession. If you lead any kind of service business, the conditions are ripe for you to be the next big winner emerging from the current economic stall.
May 13, 2008
Mindshare Technologies, the leading provider of real-time customer feedback solutions, today announced that the company and its founders,and John R. Sperry, have been named as finalists for the Ernst & Young Utah Entrepreneur Of The Year ® 2008 award.
Mindshare Technologies, the leading provider of real-time customer feedback solutions, today announced that the company and its founders,and John R. Sperry, have been named as finalists for the Ernst & Young Utah Entrepreneur Of The Year ® 2008 award.
May 10, 2008
We all like positive feedback. It's natural to feel good when someone gives you a pat on the back. In business, that feeling is extrapolated ten times. There's nothing quite like the thrill of a satisfied customer telling you how perfect their stay was and that they want to come back. And for good reason – the more positive feedback you get, the more customers you'll keep for life, and the more revenue they'll bring.
We all like positive feedback. It's natural to feel good when someone gives you a pat on the back. In business, that feeling is extrapolated ten times. There's nothing quite like the thrill of a satisfied customer telling you how perfect their stay was and that they want to come back. And for good reason – the more positive feedback you get, the more customers you'll keep for life, and the more revenue they'll bring.
April 10, 2008
Mindshare President, Richard D. Hanks was interviewed recently on the Fox Business Channel to promote his new book, Delivering and Measuring Customer Service. Watch the complete interview.
Mindshare President, Richard D. Hanks was interviewed recently on the Fox Business Channel to promote his new book, Delivering and Measuring Customer Service. Watch the complete interview.
April 4, 2008
Most customers today have completed satisfaction surveys at the request of a firm they've done business with, only to have that company ignore the feedback it requested. The risk of doing so—of not using that insight or following up to say how the feedback was used—is to alienate the customers you need most: those who are engaged enough to share their opinions and suggestions.
Most customers today have completed satisfaction surveys at the request of a firm they've done business with, only to have that company ignore the feedback it requested. The risk of doing so—of not using that insight or following up to say how the feedback was used—is to alienate the customers you need most: those who are engaged enough to share their opinions and suggestions.
March 10, 2008
When you run a national restaurant chain with 187 locations, keeping each customer happy and loyal can be daunting. How do you know if the salad bars in your New York location are well-stocked, or if the steaks in a Florida spot are hot enough? Sizzler, the buffet-style restaurant chain, decided the best way to find out is to ask the people who really care: the customers.
When you run a national restaurant chain with 187 locations, keeping each customer happy and loyal can be daunting. How do you know if the salad bars in your New York location are well-stocked, or if the steaks in a Florida spot are hot enough? Sizzler, the buffet-style restaurant chain, decided the best way to find out is to ask the people who really care: the customers.
February 8, 2008
Mindshare President Richard D. Hanks is interviewed by Mark Buchshon about applying Mindshare's customer feedback system to the construction industry.
Mindshare President Richard D. Hanks is interviewed by Mark Buchshon about applying Mindshare's customer feedback system to the construction industry.
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