From Feedback to Fuel
Mindshare Reporting turns customer feedback into digestible, actionable instruction. Unique reports quantify and prioritize the elements of your company’s customer experience based on measurable impact to company goals. Opportunities for improvement are identified at every management level and supported by local customer comments.
Reports are delivered according to the diverse needs of each management level—monthly, weekly, daily, and in real time
everything,
anywhere
Access audio files, text comments, and performance visuals via e-mail, mobile device, and desktop login
Your personalized online success center gives you 24/7 access to all your customer feedback results on any desktop browser
Multilingual reporting
See reports in your own language, independent of other users’ preferences
24 midnights
Localized reports are sent at the end of each day—one time zone at a time
STATISTICAL INTEGRITY
Your numbers always reflect the real opinions of your customers
An overview of company performance across locations and managerial levels
A VISUAL REPRESENTATION OF COMPANY PERFORMANCE OVER TIME USING KEY METRICS
MAINTAIN EMPLOYEE ACCOUNTABILITY FOR RESOLVING CUSTOMER SERVICE LAPSES
SEE EACH SURVEY QUESTION AND THE DISTRIBUTION OF CUSTOMER RESPONSES
Scorecard Reports
Unit performance measured against company goals and key drivers
Detail Reports
A list of customer reviews received over a specified length of time
Fraud Reports
Identify and sort customer reviews that may be fraudulent or duplicates
Employee Performance
See performance on the employee level to pinpoint training needs
Alert Reports
Time-sensitive issues in customer reviews, reported immediately
Bar Trend Reports
Trends and side-by-side comparisons of multiple units over time
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