KNOW YOUR STUFF

Improve business operations in real time. Increase customer retention and loyalty. Drive companywide consistency. The Mindshare Platform makes it happen with the undisputed smartest VoC text analytics software and the client-specific reporting tools to make it matter. We deliver the actionable customer insights you need to improve employee training, elevate average customer spending, and encourage more word-of-mouth marketing.

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OUR TECHNOLOGY

FleshFlex

Compatible with all customer feedback channels

Configurable

Configurable for meeting the unique needs of individual companies

Smart Coded

Soft-coded and smart-coded for ease and speed of configuration

Quick Setups and Updates

Quick customer feedback software setups and rapid survey updates save time and money

Automated Reporting

Automated reporting schedules and self-updating interfaces deliver real-time information

Role-specific information

Enterprise hierarchy mapping allows role-specific information to reach every level of even the most complex organizations

Data Integration

Two-way data integration between our platform and your CRM completes the context of customer feedback

raw feedback analysis

Access all of it: your raw customer feedback, your simplified insights, and the analysis happening in between

Survey Logic

Survey logic tailors questions to match your customers’ different interaction types

FULL-SERVICE PARTNERS

ADVISORS WHO IMMERSE THEMSELVES IN YOUR COMPANY CULTURE