Why Mindshare? - Glossary
Mindshare Technologies:
The leading provider of real-time customer feedback and international market research. Mindshare Technologies enables businesses with automated customer feedback and employee engagement solutions. Mindshare delivers Actionable intelligence regarding companies' overall vitality and their customer satisfaction rate, and provides the tools and guidance to promptly remedy problems and ensure future profitability. Mindshare Technologies delivers surveys and reports to clients all over the world, including over 125 countries and 28 languages.
Mindshare Technologies works with clients in more than 25 different industries, including travel, hospitality, restaurant, QSR, financial, home services, salon, automotive, call centers, and retail. Our clients range from small regional chains to multinational Fortune 100 corporations.
At Mindshare, we pride ourselves on delivering Real-Time customer feedback. Our proprietary, multi-million dollar technologies provide you with instantaneous feedback from your customers today, as opposed to typical delayed-response survey results other companies offer. By giving you 24/7 access to custom-generated graphs, charts, reports, and surveys, you can track your company's success and get things back on track before a catastrophe arises.
- A Sense of Urgency
- Actionable
- Automated Surveys
- Balanced Scorecard
- Bald Men
- Brand Touch Points
- Call Center
- Contact Center
- Continuously
- Consistency
- Convenient
- Cornell
- Costco Run
- Cost-Effective
- CRM
- Customer-Centric Organization
- Customer Experience
- Customer Loyalty
- Customer Retention
- Customer Service
- Customizable
- Death Trap
- Demo
- Easy-to-use
- Employee Satisfaction
- Enterprise Feedback Management (EFM)
- Flexibility
- Fly-by
- Hana Time
- Hosted Solution
- Instant Alert Notification
- Internet
- IVR
- Joke Books
- Lipstick on a Pig
- Million
- Mindshare Technologies
- Moon Dog Mayne
- Multi-Unit Companies
- Mystery Shopper
- Net Promoter Score (NPS)
- Platinum Rule of Customer Service
- Portillo
- Real Customers
- Real People
- Real-Time
- Recession
- Relationships Augmented by Technology
- Reports
- Robear
- Sample Size of One
- Simplicity
- Speed
- The "Mighty 32"
- "Ultimate Question"
- Unit-level
- Viking
- Volume
- Webinar
