Why Mindshare? - Glossary

 

Instant Alert Notification:

We'll notify you immediately whenever survey responses on key metrics fall below acceptable parameters. This enables you to promptly intervene and remedy critical customer situations. We also provide you with Customer Recovery Tools to help managers handle these situations.

Without an Instant Alert Notification, you may not hear about a problem situation until it has been blasted all over the Internet (which doesn't take long), and sales have declined. Typical survey results are not delivered or viewed for a period of weeks or even months. These delayed survey responses do not allow your company the chance to make corrections and stay on course.

At Mindshare, we recognize that providing Real-Time customer feedback is an urgent, critical need in today's business world. We augment this with the Instant Alert Notification System, to keep you and your team up to date any time survey responses indicate a serious concern.