Why Mindshare? - Glossary

Convenient:

Mindshare's reporting. We know you're busy running your business, so we give you the actionable intelligence you need in a simple, easy-to-use format. We consolidate data and surveys gleaned from the Internet, from phone conversations, and text messages.

We provide graphs, reports, and analysis of trends. We'll e-mail you reports as often as you wish, including instant alerts whenever a critical situation arises. You also have constant Internet access to your customer feedback in real time. You can log on to the web 24 hours a day, 7 days a week, from anywhere to get the latest intelligence. You can also cross-tab filters at your disposal.

With Mindshare, you can consolidate all the Customer Service feedback and employee feedback you receive, and view it all at once, including information we didn't collect. Mindshare integrates all customer feedback intelligence we gather together with information you collect from third parties, including surveys, audits, or mystery shopper surveys. By having all of this information in one place, it's easy and Convenient to take a quick look and get a good overall picture of how your company is doing today, and what employees need to improve.