Why Mindshare? - Glossary
CallCenter:
A centralized office location (usually a large open office with cubicles) used for the purpose of taking and placing a high number of phone calls. Call Centers are used for telemarketing, handling customers' collections and billing questions, answering technical support questions, taking product orders by phone, and providing product information for your customers.
A Call Center is an often-overlooked touch point with your customers. The way that your Call Center employees treat and interact with customers and potential customers has a direct impact on your brand image, your sales, and your company's future profitability. At Mindshare, we understand the complexities and opportunities Call Centers provide your company with. We'll help you manage these with Call Center Supervisor, an automatic survey and feedback system that gives you the scoop on how your call center is doing today.
Call Centers are often classified as Inbound Call Centers (meaning they only take phone calls), Outbound Call Centers (meaning they don't take calls coming in to the company, they only make calls), Blended Call Centers (meaning they take and place phone calls), and Contact Centers (which incorporate phone calls and other methods of communicating with customers, such as e-mail, IVR, letters, live Internet chat, etc.).
- A Sense of Urgency
- Actionable
- Automated Surveys
- Balanced Scorecard
- Bald Men
- Brand Touch Points
- Call Center
- Contact Center
- Continuously
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- Cornell
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- CRM
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- Customizable
- Death Trap
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- Easy-to-use
- Employee Satisfaction
- Enterprise Feedback Management (EFM)
- Flexibility
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- Internet
- IVR
- Joke Books
- Lipstick on a Pig
- Million
- Mindshare Technologies
- Moon Dog Mayne
- Multi-Unit Companies
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- Net Promoter Score (NPS)
- Platinum Rule of Customer Service
- Portillo
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- Recession
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- Reports
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- The "Mighty 32"
- "Ultimate Question"
- Unit-level
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