Mindshare Glossary of Terms

This glossary is provided to clarify the meaning of various terms used throughout this website that may be unfamiliar or which may have their own meaning within the industry and Mindshare.

• A Sense of Urgency
• Actionable
• Automated Surveys
• Balanced Scorecard
• Bald Men
• Brand Touch Points
• Call Center
• Contact Center
• Continuously
• Consistency
• Convenient
• Cornell
• Costco Run
• Cost-Effective
• CRM
• Customer-Centric Organization
• Customer Experience
• Customer Loyalty
• Customer Retention
• Customer Service
• Customizable
• Death Trap
• Demo
• Easy-to-use
• Employee Satisfaction
• Enterprise Feedback Management (EFM)
• Flexibility
• Fly-by
• Hana Time
• Hosted Solution
• Instant Alert Notification
• Internet
• IVR
• Joke Books
• Lipstick on a Pig
• Million
• Mindshare Technologies
• Moon Dog Mayne
• Multi-Unit Companies
• Mystery Shopper
• Net Promoter Score (NPS)
• Platinum Rule of Customer Service
• Portillo
• Real Customers
• Real People
• Real-Time
• Recession
• Relationships Augmented by Technology
• Reports
• Robear
• Sample Size of One
• Simplicity
• Speed
• The "Mighty 32"
• "Ultimate Question"
• Unit-level
• Viking
• Volume
• Webinar