Source for Mindshare News, Press Releases and Expert Advice http://www.mshare.net Mindshare Technologies, the leading provider of real-time customer feedback solutions, today announced that the company and its founders, Richard D. Hanks and John R. Sperry, have been named as finalists for the Ernst & Young Entrepreneur Of The Year® 2007 award in Utah. An independent panel composed of prominent Utah business leaders selected 25 finalists for the award. Each finalist was chosen on the basis of revenue growth, innovation, risk-taking, and personal commitment to the business and the community. http://www.mshare.net/news-05092007.htm Mindshare Technologies, the leading provider of real-time customer feedback solutions, today announced that Firestone Complete Auto Care and Tires Plus have selected Mindshare Technologies to help measure customer satisfaction and customer loyalty. Mindshare's automated, highly interactive Voice of the Customer solution enables its retail clients to more fully understand the customer experience and identify strong and weak performing areas by store, on a daily basis, from the critical customer perspective. http://www.mshare.net/news-04252007.htm By Richard D. Hanks, President of Mindshare Technologies. The Golden Rule: "Do unto others as you would have them do unto you," is an excellent rule for ethical treatment of others. The Platinum Rule: "Do unto others as they prefer to be done unto," is an excellent rule for providing tailored customer service offerings in a world of sameness. How can you apply the platinum rule to your business? This article was originally published in CRM Marketplace. http://www.mshare.net/news-03122007.htm Mindshare Technologies, the leading provider of real-time customer feedback solutions, today announced that Lonnie Mayne has accepted the position of EVP of Sales. In this capacity he will oversee the company's sales efforts worldwide. Mayne's notable background includes over 19 years of executive leadership in sales, marketing and operations. He is specifically known for successfully developing cohesive sales teams that focus on increasing both sales and overall profitability. Lonnie joined Mindshare from the Affinia Group in Michigan, where he served as Vice President of Special Market Sales. http://www.mshare.net/press-01092007.htm Another new partnership has been announced, hear ye, hear ye: Mindshare Technologies and SoundBite Communications to develop and deliver on demand Customer Experience Management (CEM) and Monitoring products has been announced. Originally published at CRMchump.com http://www.mshare.net/news-11272006.htm Mindshare was honored along with 25 other companies at a special awards luncheon. The award is given to the top 25 Utah companies in existence under 5 years. Honorees were recognized at ceremonies at the Novell Campus locating in Provo, Utah. Article originally published in the Deseret News. http://www.mshare.net/news-07142006.htm Mindshare Technologies, a leading provider of automated customer experience feedback, reported today it has passed the milestone of 400,000 surveys per month. This also marks the 43rd consecutive month of revenue increases for the company http://www.mshare.net/press-11072006.htm Mindshare Technologies presented version 4.5 of its leading software today. The update centered on tailoring Mindshare's reporting system to work more closely with clients' existing QA and reporting processes. Enhancements were driven by several of Mindshare's largest 25+ Call Center clients. The improvements will strongly benefit front-line managers who can receive actionable feedback on individual agents, including integrated verbatim customer comments, in real-time. http://www.mshare.net/press-08152006.htm Richard D. Hanks, president of Mindshare Technologies was named to the 2006 vSpring Capital Top 100 Entrepreneurs today. The list, also known as the v100, is composed of people with ties to Utah who are considered most likely to lead a successful start venture in the next 5-7 years in the information technology or biotechnology sector as a Chief Executive Officer or a Chief Technical officer. http://www.mshare.net/news-05032006.htm Mindshare Technologies, the country's fastest growing provider of real-time customer feedback is pleased to announce the election of two outstanding executives, Jim Rowan and Glen Mella, to its Board of Directors. Mindshare Chairman and President, Richard D. Hanks said, "We are fortunate to gain the involvement of these two highly respected and experienced senior executives. Glen and Jim bring a wealth of business wisdom to the Mindshare Board. We look forward to their participation and advice as we continue to grow the company." http://www.mshare.net/press-03152006.htm Mindshare Technologies announces newest release of customer feedback application. "In the current business climate, with its rapidly growing emphasis on customer-centricity, we are continually improving our offerings to help our clients be more competitive." said John Sperry, Mindshare CEO. "Mindshare puts actionable meaning to this important customer-centric concept by providing our clients with an automated, highly-focused view of the daily customer experience. http://www.mshare.net/news-01062006.htm Mindshare Technologies' President, Richard D Hanks, was recently selected as one of the top entrepreneurs in Utah by the V|100. Sponsored by vSpring Capital, the vSpring Capital Top 100 Venture Entrepreneurs is a peer-selected group of elite entrepreneurs and businesspeople with direct ties to the state of Utah. http://www.mshare.net/news-03112005.htm Salt Lake City-based Mindshare Technologies is built on a simple idea: the truism that customer loyalty is a company's biggest driver of repeat business and profitability. "Loyal customers provide you the highest revenues, the lowest cost and the richest source of referrals for new business growth," says Richard Hanks, Mindshare's chairman and president. "We develop customer feedback and loyalty tools that capture customer perceptions on a daily basis and transform them into actionable customer intelligence." Originally printed in Wasatch Digital IQ http://www.mshare.net/news-10132005.htm Jack Corneveaux, Vice President of Business Development for Mindshare Technologies discusses brand development and protection using customer feedback methods. Your customer-facing employees play a critical role in developing and maintaining your brand identity. How do you make sure your brand is being projected correctly through your employees to your customers? http://www.mshare.net/advice-08312004.htm Jim Boyer, Co-founder of Mindshare Technologies talks about the Do Not Call Registry and old methods of gathering customer feedback using outbound dialing methods. Finding a way to get your customers to voluntarily give you feedback on your business is critical to maintaining the flow of feedback necessary to improve and enhance your customers' experience. http://www.mshare.net/advice-08312004.htm