SIMPLE IS BETTER
The Mindshare Management Dashboard elevates and illustrates the most important customer metrics in your business. Managers at any level can track a location’s performance—at a glance. And they can go from an overview to a root cause—with a click. This single set of instruments, gauges, and controls is tuned in to every unique operational need your organization can think of.
trending feedback metrics
- Identify positive and negative trends over time
- View different satisfaction metrics on the same chart
Peer Comparison Metrics
- Measure performance against your peers
- Store ranking and percentile placement are shown against the previous month
Action Grid
Alerts
Tells you when and where performance lapses occur
Incident Management
Holds employees accountable for fixing service lapses
Local Dashboard
Indentifies and recommends the best areas of focus for each unit
Service Exceptions
See which service elements are most commonly missed at each location
Drill into any exception type to see details and gain insights
EXPLORE™ TEXT ANALYTICS
- See the relevant themes from your customers' conversations
- Click on a theme to see real cusomer comments
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