Financial

So Many Touchpoints

In your environment, your frontline is everywhere. There are countless ways in which customers interact with your products or services. With each interaction with a teller, a call center agent, a loan officer, there is the possibility for misinterpretation. How do you effectively monitor these interactions so you can improve consistency, increase quality and customer satisfaction, and enforce regulatory compliance?

Enterprise Feedback Management
Mindshare is your Enterprise Feedback Management system—your one-stop-shop for gathering, tracking and aggregating all feedback from your customers. With Mindshare, you can introduce customer surveys, either on the phone or online, to measure everything from how friendly a particular branch is, to how informed a particular loan officer was. In this way, you can actually improve the consistency of your retail branch operations, collect feedback from your internal employees, even monitor the quality of your call centers.

Unified View of the Customer
Mindshare gives you a unified, continuous view of how your customers feel about you. With Mindshare, you can set up alerts based on criteria you determine—such as service agreements, regulatory guidelines or response goals—so you can actually improve consistency and zero in on trouble areas every day. This helps you keep up with all the regulations, track responses, complaints, feedback and questions in real time with precision and immediacy.

Hosted Model
Mindshare is hosted on the Internet. That means you can get up and running in a couple of days. No software to install, integrate or update. The entire system, including our real-time reports, runs online. You use a simple dashboard that you control. Just log in through your secure password and begin learning what's truly going on at your front line—up to the minute.

Learn More
Find out how Mindshare can help you improve customer satisfaction, response consistency and regulatory compliance within your financial institution.