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Case Studies

Restaurant Chain Saves $2 Million in Operational Costs Using Real-Time Customer Feedback

When a family dining restaurant chain began opening multiple locations across the Pacific Northwest, they experienced a noticeable rise in their employee turnover rates. ...

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Using Customer Feedback to Improve Customer Retention and Value Perception

Improving value perception and keeping price from being the customer’s primary purchase motivator...

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Reducing Customer Churn

Connect with, and retain, customers who have had a poor service experience and are at a high risk of defecting...

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