Using the Right Tools Makes All the Difference!
A few years ago I was remodeling our basement. Some demolition was required and not being experienced in remodeling projects, I was attacking the walls with a hammer and adrenalin. Needless to say, my progress was slow. Fortunately, my father-in-law was very experienced in construction. When I shared with him my progress, or lack thereof, [...]
Company Culture Will Make Or Break Your Business
As a company grows, layers and layers of management commonly act as a barrier between customers and upper management. Because of this disconnect, the ability of company owners to truly listen to what customers are saying becomes difficult. As a consequence, many customers grow tired, bored or impatient and take their business elsewhere. Jason’s Deli [...]
Pearls And Pom-Poms
Pearl Weaver is the epitome of incredible customer service. Pearl has been with Arby’s for 19 years, and currently works at the Arby’s on 32nd Street in Camp Hill, Pennsylvania. A few years ago, the employees at Unit 1172 were challenged not only to make their jobs fun, but to make sure Arby’s customers were [...]
The Platinum Rule
Your business is not about you. It’s about your customers! As your business grows, so does your customer base. With that growth comes diversity. If you are not constantly listening to what your customers want, you may miss the mark. It’s easy to become blinded by your own ambition. You started a business to fulfill [...]
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