Competing Against Mediocrity
Posted: July 22, 2010 by Nate Bagley - Social Media Strategist
Tags: Average, Customer Service, Goals
“Somehow we got the notion over the last few decades, that success is simply a function of beating the other guy. But this can’t be the only measure of success we use. What if the other guy is mediocre? Then we’re only better than the “bottom of the barrel.” What words do they put on your award for being mediocre?” (Richard Hanks, Delivering and Measuring Customer Service)
Is your goal to have the best service, product, or solution for your customers? Or, are you just trying to beat the other guys?
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Image courtesy of Norm Feuti
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July 23rd, 2010 @ 7:41 pm
[...] This post was mentioned on Twitter by Nate, Tim Sanchez. Tim Sanchez said: Competing Against Mediocrity http://bit.ly/bzH6It /via @mindsharevoice [...]