Sizzler Ties Increase in Sales to Increase of Customer Satisfaction
The Importance of Employee Loyalty
We all know that employee loyalty is important but often times we forget how beneficial it can be for the entire business. “Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction. Satisfaction is largely influenced by the value of services provided to customers. Value is created by [...]
Mindshare’s 2011 Outstanding Service Awards
We are pleased to announce the winners of our 2011 Outstanding Service Awards™. Winners of this prestigious award include: Bridgestone Retail Operations, IHOP, Asurion, Hertz, Comcast, Arby’s, Panera Bread, Papa Murphy’s Take ‘N’ Bake Pizza, Aaron’s, Inc., Sizzler, Bob Evans, Lifetouch Portrait Studios, and more. This year’s recipients are recognized for their excellence in applying [...]
Leverage Your VOC Program to the Fullest Potential
If I were a betting man, and Steve Wynn’s newest car indicates that I am, I would bet your organization is not extracting as much value as it could from your Voice of the Customer (VOC) program. Too often businesses maintain an extremely narrow focus with their VOC efforts and utilize it purely for front-line [...]
Your Voice Analytics Strategy: Can it Answer the All-Important “Now What?” Test
When creating your Voice Analytics strategy, make sure your solution can answer the all-important “now what?” text. Let’s put this test to work against the most typical Voice Analytics solutions in EFM/VoC. Here are a few common, yet less useful Voice Analytics scenarios: “I know the top ten keywords used by my customers in phone [...]
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