Employee Loyalty Directly Affects Customer Satisfaction
Balance is an important factor in many aspects of life. Whether it is the important balance that must exist in our natural environment or the correct ratio of ingredients used to make a chocolate cake. If one detail is forgotten or does not receive the attention that is properly needed, the end result will be [...]
8 Customer Feedback Survey Tips You Need To Know!
The other day, I took the survey for a multi-national fast food chain. Ten questions in, I was begging for mercy. You’d think that with as many minds as are behind such a company, they could at least string a decent survey together. Unfortunately, for every good transactional survey, there are 10 bad ones. Whether [...]
Can Positive/Negative Feedback Make or Break a Relationship?
Have you ever worked in the same office where an I.T. manager was present? This is the brave soul that helps you every time your computer isn’t working properly. In my opinion, this is one of the most stressful jobs on the planet. Why? Because the vast majority of feedback they receive from their coworkers [...]
Company Culture Will Make Or Break Your Business
As a company grows, layers and layers of management commonly act as a barrier between customers and upper management. Because of this disconnect, the ability of company owners to truly listen to what customers are saying becomes difficult. As a consequence, many customers grow tired, bored or impatient and take their business elsewhere. Jason’s Deli [...]
Tapping Your Potential
These days, time, more so than anything else, is the one thing that none of us can seem to get a handle on. It’s as elusive as the pot of gold at the end of the rainbow. Not even the most successful men and women in this world ever conquered time. They did, however, learn [...]
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