Mindshare’s Incident Management makes exceptional customer satisfaction a reality.
Designed for all levels of management—front-line managers in particular—Incident Management keeps your company ahead of the curve on all incidents that could potentially threaten the health of your business. It helps organizations keep incidents in check by providing real-time reports that empower location managers to save customers who have experienced a service issue.
How One Client Is Using It
Jack in the Box is a prime example of a company getting innovative with their implementation of our cutting-edge VoC technology. They’ve paired Mindshare Monitor Text Analytics with Incident Management, enabling them to receive instant alerts based on specific words and phrases found in open-ended customer comments.
For example, every time a customer mentions the phrase “out of stock” in a customer review, an alert is sent instantly to management at the specified restaurant location, and the depleted stock is replenished before the incident becomes a costly problem.