Sizzler Ties Increase in Sales to Increase of Customer Satisfaction
Employee Loyalty = Customer Loyalty = Financial Success
We’ve all been to that coffee shop. Every week there’s a different overly-pierced twenty-something behind the counter. You wish your experience was more like an episode from “Cheers” where you walk in and everyone says “Norm!” (even if that’s not really your name) and the employee already knows what you want and has it ready [...]
Making the Audible Actionable: Mindshare’s Unique Approach to Voice Analytics Raises the Bar
I’m at the drive-thru of a national burger chain last week, craving that juicy super-burger that melts as it slides down my throat and becomes 800 calories of fat that I’ll probably never work off. As I grab my bag of food at the pick-up window, the employee informs me that if I call the [...]
Mindshare’s Kurt Williams Named CTO of the Year by Utah Tech Council
The Utah Technology Council (UTC) awarded several honors to their members at the annual UTC Members Meeting last month in Salt Lake City. They honored their pick for CEO of 2010, Sales Executive of 2010, Legislator of the Year, etc. But the real crown of the occasion, at least in our opinion, belongs to the [...]
Why I Love Working at Mindshare Technologies – One Year In
I know, I know … you think I chose this topic because it’s great ‘marketing spin’ and ‘brand positioning’ for me to write a blog post about my magical time at Mindshare. After all, I am the VP of Marketing and those are things I should be presenting to our readers. But this couldn’t be [...]