Negative Feedback Is Good Too
We all like positive feedback. It’s natural to feel good when someone gives you a pat on the back. In business, that feeling is extrapolated ten times. There’s nothing quite like the thrill of a satisfied customer telling you how perfect their experience was and that they want to come back. And for good reason [...]
Sustaining Your Marketing Dollars Investment
After 12 years in the Leadership Development industry, I recently switched to a new career in the world of Enterprise Feedback Management with Mindshare Technologies. As a Regional VP, I worked internationally with some of the largest companies in the world like Cargill, Johnson Controls, Pfizer, Wells Fargo, Blue Cross Blue Shield. Business has taken [...]
Text Analytics Webinar
Last week, our CTO, Kurt Williams, and the Director of Customer Service at Hertz, Becky Robertson put on a webinar with Loyalty 360 on the topic of how text analytics can help extract valuable information from mountains of untapped data and feedback. It’s about an hour long, and it’s very informative. We hope you enjoy [...]