Is Customer Service Extinct?
Is customer service becoming extinct? Have we “hunted” it to extinction? Will an economic downturn be the last straw? Can it recover from the endangered species list? Who or what will make that decision? All good questions – but maybe not the right questions. As consumers, rather than spend our time bemoaning the loss of [...]
Festival of Trees
Throughout each year, Mindshare Technologies sponsors various charities that are near and dear to our hearts. During the holidays, we have a tradition of participating in Utah’s Festival of Trees. For 40 years, the Festival of Trees has been raising and donating money to the children at Primary Children’s Medical Center. A board of 86 [...]
How Customer Feedback Is Revolutionising The Travel Industry
So much time and so few brands to choose from! Wait, strike that. Reverse it. Consumers face the troubling task of sifting through the mess of industry-leaders across today’s economic market and finding what meets their individual needs. Especially in the travel industry, which is still recovering from the recession. Customer service has become the [...]