Pearls And Pom-Poms
Pearl Weaver is the epitome of incredible customer service. Pearl has been with Arby’s for 19 years, and currently works at the Arby’s on 32nd Street in Camp Hill, Pennsylvania. A few years ago, the employees at Unit 1172 were challenged not only to make their jobs fun, but to make sure Arby’s customers were [...]
Tapping Your Potential
These days, time, more so than anything else, is the one thing that none of us can seem to get a handle on. It’s as elusive as the pot of gold at the end of the rainbow. Not even the most successful men and women in this world ever conquered time. They did, however, learn [...]
Success Is In The Details
On the first day of practice, Coach John Wooden took off his sneakers and socks and told his players to do the same. Then he went through a careful demonstration, showing them how to eliminate wrinkles, creases, and folds in their socks. The players usually wore two pair of socks, and he would show them [...]
The Platinum Rule
Your business is not about you. It’s about your customers! As your business grows, so does your customer base. With that growth comes diversity. If you are not constantly listening to what your customers want, you may miss the mark. It’s easy to become blinded by your own ambition. You started a business to fulfill [...]
The Operational Feedback Cloud
It’s 1896 and you’ve just bought your first car. Well, the term “bought” is as loose as the spare parts rattling around in a box that will someday be your first car. Henry Ford’s assembly line is still 16 years away so you’ll have to “do-it-yourself” if you want an automobile. Oh, and the chassis [...]
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