
Pearl Weaver is the epitome of incredible customer service.
Pearl has been with Arby’s for 19 years, and currently works at the Arby’s on 32nd Street in Camp Hill, Pennsylvania. A few years ago, the employees at Unit 1172 were challenged not only to make their jobs fun, but to make sure Arby’s customers were having fun. Pearl took this challenge to heart, and has become the frontrunner of customer service for an entire town.
At 89 years old, Pearl Weaver consistently greets Arby’s patrons with a bright smile and a wave of her pom-poms as she takes orders and busses tables. John Wallace, General Manager of the 32nd Street Arby’s, says that Pearl’s energy and work ethic is contagious. “She’s a good natured, let’s get it done person.”
Pearl’s name consistently shows up in conjunction with positive feedback in the 32nd Street Arby’s customer satisfaction surveys. People love her. They talk about her. If she takes a week off, people start to ask about her.
To demonstrate the incredible influence Pearl has had on the community, John related the story of a local college senior. This young man says he’s only known one level of customer service his whole life… it’s Pearl’s. He credits Pearl for the customer service expertise that he will be taking into the work force upon his upcoming graduation.
Imagine if your customers noticed when their favorite employees missed a few days!
Imagine if your employees affected entire generations of youth in your local community!
In a world where many people look for ways to do the bare minimum, Pearl finds personal satisfaction in brightening the day of every customer and employee who crosses her path. Her attitude is the perfect example of what customer service is all about.
To witness the magic in person, next time you’re in Camp Hill, PA, drop by Arby’s on 32 South 32nd Street for the customer experience of a lifetime!
As soon as you enter the restaurant, you’ll be greeted with pom-poms and a yell by one of Arby’s finest!
Pearl Weaver is the epitome of incredible customer service.
Pearl has been with Arby’s for 19 years, and currently works at the Arby’s on 32nd Street in Camp Hill, Pennsylvania. A few years ago, the employees at Unit 1172 were challenged not only to make their jobs fun, but to make sure Arby’s customers were having fun. Pearl took this challenge to heart, and has become the frontrunner of customer service for an entire town.
At 89 years old, Pearl Weaver consistently greets Arby’s patrons with a bright smile and a wave of her pom-poms as she takes orders and busses tables. John Wallace, General Manager of the 32nd Street Arby’s, says that Pearl’s energy and work ethic is contagious. “She’s a good natured, let’s get it done person.”
Pearl’s name consistently shows up in conjunction with positive feedback in the 32nd Street Arby’s customer satisfaction surveys. People love her. They talk about her. If she takes a week off, people start to ask about her.
To demonstrate the incredible influence Pearl has had on the community, John related the story of a local college senior. This young man says he’s only known one level of customer service his whole life… it’s Pearl’s. He credits Pearl for the customer service expertise that he will be taking into the work force upon his upcoming graduation.
Imagine if your customers noticed when their favorite employees missed a few days!
Imagine if your employees affected entire generations of youth in your local community!
In a world where many people look for ways to do the bare minimum, Pearl finds personal satisfaction in brightening the day of every customer and employee who crosses her path. Her attitude is the perfect example of what customer service is all about.
To witness the magic in person, next time you’re in Camp Hill, PA, drop by Arby’s on 32 South 32nd Street for the customer experience of a lifetime!
As soon as you enter the restaurant, you’ll be greeted with pom-poms and a yell by one of Arby’s finest!



It’s 1896 and you’ve just bought your first car. Well, the term “bought” is as loose as the spare parts rattling around in a box that will someday be your first car. Henry Ford’s assembly line is still 16 years away so you’ll have to “do-it-yourself” if you want an automobile. Oh, and the chassis and box of DIY auto parts cost you over $70,000 in 2009 dollars. When you’re finished the car will get over 16 miles per gallon. The good news is it costs just under $3 (2009 prices). The bad news is it’s sold at the general store 15 miles away, a long way for a fill-up.
