Mindshare Technologies is the fastest growing customer feedback
company in the world. Our clients come from across the service spectrum
-- restaurant, lodging, retail, hair salons, spas, home service, newspapers,
etc.
| Why?
- We
do one thing, and we do it well: |
“We
provide relevant tools that help multi-unit companies understand
their customers’ experience and use their input to make
continuous operational improvements.” |
Our products are fast, flexible, cost-effective and successful. Your
unit-level operators don’t have the time or resources to wade
through stacks of reports and data. They need to know what customers
are feeling and they need it now. Our primary survey tools are telephone
and web-based so customers can provide input in a fast, convenient way.
Our management reports are tailor-made for quick use by unit-level operators,
yet comprehensive enough to give senior management the ability to monitor
service quality at all levels of the organization. Read more about our
products at Products.
We like the word “continuous.” Some of our competitors fly
in, take a snapshot of your business, hand you the results, and fly
out. We believe you must include customers in your strategy creation
continuously. That’s why we’ve coined the phrase CEM2:
Customer Experience Management
and Monitoring.
Don’t get us wrong, we like marketing research. We assist our
clients every day in understanding marketing issues. But the rubber
really hits the road where the customer experience occurs, and that’s
in the heart of your operations. Corporate and regional results are
important. They give you a big-picture view of your overall results.
But it’s at the unit level where the training and delivery improvements
must occur.
We believe companies are either improving or regressing. Understanding
customers’ perceptions is important, but only half the battle.
True success only comes when companies use that information to improve
their offering. Read through some of our Case
Studies to see our clients’ success.
Mindshare Technologies had its roots in a hospitality consulting firm
called Cornerstone Consulting. Founded in 1996, we looked for the best
and most comprehensive ways to gather information that would help companies
improve. Now we provide you the best tools we've developed to do your
research and make it easy to monitor, manage and improve your business.
Explore our unique value proposition at Why
Mindshare?
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