Delivering and Measuring Customer Service:
This Isn't Rocket Surgery!
By Richard D. Hanks
Answer each question by clicking on your answer below. Your final score will be shown at the bottom of the page.
Low score? Don't worry - you can improve your knowledge by reading Delivering and Measuring Customer Service.
The first 5 people to email us the correct answer to the bonus question will receive a free copy of the book! The next ten correct respondents will receive a promotion code for 30% off a copy of the book. Best of luck!
(Choose the one best possible answer.)EXTRA CREDIT QUESTION:
If someone wanted to have a truly great experience with your company, where should they go, or who should they ask for?
(Say your answer out loud, then check below.)
If you said a title – zero points
If you said a location – zero points
If you said, "anyone in the company!" – full credit
BONUS QUESTION:
What is the Platinum Rule of customer service?
(B) Do unto others as they would have done unto them
(C) The customer is always right
(D) Take care of your customers or someone else will
E-mail us the correct answer to the BONUS question, and you could win a free copy of "Delivering and Measuring Customer Satisfaction," by Richard D. Hanks. The first five people to email us the correct answer to the bonus question will receive a free copy of the book. The next ten correct respondents will receive a promotion code for 30% off a copy of the book.
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