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LISTEN. ENGAGE. IMPROVE.

We help companies listen to and engage with customers to improve business results

Be the Brand that
Shoppers Stick With

Maximize customer lifetime value. Connect more customers with the products they want by understanding their experience at every touchpoint—in store, via phone, at home, or on mobile.

  • - Retail Text Analytics
  • - Store Performance Metrics
  • - Omni-Channel Insights
  • - Social Advocacy
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BRING MORE OF WHAT YOUR
GUESTS WANT TO THE TABLE

Improve customer retention. Understand your guest’s experience and your restaurant’s performance to consistently deliver quality food in a timely fashion—and in a tidy restaurant.

  • - Food Service Text Analytics
  • - Frontline Training Insights
  • - Key Performance Tracking
  • - Real-Time Case Management
  • - Online Reputation Improvement
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Equip Your Agents for
First-Contact Resolution

Save at-risk customers and decrease repeat contacts. Create an omni-channel view for agent-level support, so your team can identify and resolve customer concerns quickly and completely.

  • - Omni-Channel Reporting
  • - Alerts & Incident Management
  • - Voice & Text Analytics
  • - Agent-Level Recommendations
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other Icons
  • - Key Performance Tracking
  • - Omni-Channel Reporting
  • - Social Media Advocacy
  • - Voice & Text Analytics
  • - Real-Time Incident Management

Deliver, Measure, &
Drive Satisfaction

Earn repeat business and referrals. Whether serving patients, policyholders, visitors, students, shoppers, or subscribers—understand your customer interactions to consistently satisfy.

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